topic Re: "Cannot determine reconciliation key" Bill Correction (CRM - FICA) in SAP for Utilities Discussions

"Cannot determine reconciliation key" Bill Correction (CRM - FICA)

Former Member — Wed, 31 Oct 2012 18:13:46 GMT

Hello,

I am in a project for Utilities Industry where i have to integrate CRM 7 02 Interaction Center with ECC FICA 6 05 .

When i do a Billing Correction, Steps..

1.- Select the correct invoice.

2.- Introducing the Correct Meter reading.

3.- Check and Reestimate.

4.-Create Bill

and... this point

the system send me a message, "Cannot determine reconciliation key"

How i can integrate Reconciliation Key with IC CRM - FICA.?

I will appreciate your help ...

Atte.

Baruc Ahedo

Re: "Cannot determine reconciliation key" Bill Correction (CRM - FICA)

AmlanBanerjee — Wed, 31 Oct 2012 23:41:20 GMT

Hi Baruc,

Have you maintained the folllowing setting for reconciliation key in Easy access screen?

SAP menu->Utilities Industry->Contract Accounts Receivable and Payable->Settings->Maintain User Group for Reconciliation Key Default

If not, maintain your SAP user ID with a reconciliation group. It is required if user-specific reconciliation keys are to be proposed automatically. It is freely selectable.

Also check, if event 1113 is active or not.

Hope it helps..

Thanks,

Amlan

Re: "Cannot determine reconciliation key" Bill Correction (CRM - FICA)

Former Member — Thu, 01 Nov 2012 17:23:50 GMT

HI Amlan,

I appreciate your help. I already did this configuration mentioned, and the event 1113 is active in FICA with de function Module FKK_SAMPLE_113_USER.

Do you know if i have something else in CRM?

Thanks,

Amlan

Re: "Cannot determine reconciliation key" Bill Correction (CRM - FICA)

william_eastman — Thu, 01 Nov 2012 17:48:14 GMT

Baruc:

Amlan is correct. Event 1113 is used - it is called via RFC. I would suggest testing that event with your userid - you might also have to check whether the rfc is set up to use current user or a dummy RFC user.

regards,

bill.

Re: "Cannot determine reconciliation key" Bill Correction (CRM - FICA)

Former Member — Thu, 01 Nov 2012 19:40:22 GMT

William,

Thank you for you tip. The Reconciliation Key was determinated successfully.

When the corrections is done, the next message is shown:

Diagnosis

An error occurred when creating the bill with the corrected data.

System Response

The corrected meter reading results have been entered. Work must be carried out in the back-end system in order to create the bill correction. If a new bill amount is displayed, the bill has been outsorted.

Procedure for System Administration

During error handling, note the log, which is generated in the back-end system.

Dou you have any idea what's happening?

Thank you

Regards

Re: "Cannot determine reconciliation key" Bill Correction (CRM - FICA)

AmlanBanerjee — Fri, 02 Nov 2012 00:43:58 GMT

Hi Baruc,

Can you share the message no. and the screenshot of the log that you are getting?

Thanks,

Amlan

Re: "Cannot determine reconciliation key" Bill Correction (CRM - FICA)

Former Member — Mon, 05 Nov 2012 18:19:35 GMT

Hi Amlan,

Of course, the screenshot SLG1 is this,

In the red point say.. Problem class very Important,

The existing billing documents cannot be invoiced (CA 11166264)
No documents posted

And show me next message.

----------------------------------------------------------------------------------------------------------------------------------

The existing billing documents cannot be invoiced (CA 11166264)

Message no. EB074

Diagnosis

The invoicing unit for the selected account 11166264 could not be created,
because the internal validations could not find any invoicable billing documents
(automatic or manual).

This could be due to one of the following reasons:

Only a manual billing document exists for the contract account to invoice,
and it may not be invoiced by itself. No leading automatic billing document
exists.

More than one required contract exists for the contract account to invoice.
However, not all the periodic billing, interim billing, or final billing
documents are available for all the required contracts.

System Response

The contract account was not invoiced.

Procedure

Check the billing documents for the contract account that have not been

posted.

If no leading automatic billing document exists, make sure that the existing
manual billing document is not invoiced until at least one additional, automatic
billing document exists for the corresponding contract account.

If more than one required contract exists for the corresponding contract
account, make sure that at least one automatic billing document is available for
all of the required contracts that belong to the corresponding contract
account.

----------------------------------------------------------------------------------------------------------------------------------

I cant create bill...

Dou you have any idea what's happening?

Thank you

Regards

Re: "Cannot determine reconciliation key" Bill Correction (CRM - FICA)

AmlanBanerjee — Tue, 06 Nov 2012 00:23:12 GMT

Hi Baruc,

The error that you are getting is because of some standard validations not being met in the bill correction functionality and has nothing to do with in the integration of CRM IC with FICA.

The error that you are getting is triggerred from the standard FM ISU_INV_UNIT_CHECK_BUILD for three scenarios against which there are standard validations which has to be met.

I think that in your scenario, there are no leading automatic billing document and hence if there are any existing manual billing documents, they will not be invoiced until at least one additional, automatic billing document exists for the corresponding contract account.

I would recommend you to place debugger in the FM and try to find out the exact reason for the error.

Hope it helps..

Thanks,

Amlan

Re: "Cannot determine reconciliation key" Bill Correction (CRM - FICA)

Former Member — Tue, 04 Dec 2012 21:31:53 GMT

Hi,

Thank for all it was a very helpful.