topic Re: Billing during disconnection period in SAP for Utilities Discussions

Billing during disconnection period

Former Member — Tue, 29 Jan 2008 08:21:13 GMT

Hi All

How customer is billed during disconnection period,

E.G customer wants a tempreory disconnecetion for some period so how to bill that customer for that period.

kevin_dewilde — Tue, 29 Jan 2008 09:27:53 GMT

Hi,

In the disconnection document you have the option to (or not to) suspend budget billing during disconnection.

So, a possible solution would be to allow budget billing during disconnection and sent the customer partial bills each month (or other period).

HTH,

Kevin

Former Member — Wed, 30 Jan 2008 05:43:45 GMT

Thanks kevin for the response

Incase budget billing is not applicable for a customer then how the billing during time of disconnection is processed.

Regards

Amit

kevin_dewilde — Thu, 31 Jan 2008 12:35:05 GMT

Since there's no device, the normal meter reading to billing process is out of the question...

Have you considered using an installation fact to bill a fixed rate during disconnection?