Question Re: End-to-End Processes in Technology Q&A

End-to-End Processes

Former Member — Tue, 27 Feb 2007 20:00:42 GMT

Need the following information regarding defining

- once Process Decomposition activities are completed all the way up to the Tcode/work step

- defining End-to-end processes spanning vertical process models

- what approaches have been taken

- how long does this take for a large enterprise

- are there accelerator documents in ASAP or other methodologies

- Is there a starting point of base E2Es for Utility industry?

Thx

Re: End-to-End Processes

Former Member — Wed, 28 Feb 2007 09:04:10 GMT

Hi Suja,

I'm sorry, I didn't understand the question. Can you please explain?

Regards,

Siva

Re: End-to-End Processes

Former Member — Thu, 01 Mar 2007 23:19:05 GMT

SAP's both ECC & CRM solutions have very matured business processes for Utilities Industry (at least that is what Gartner says).

I have worked on Utilities projects and found end to end solutions in almost all areas :

- To start with Customer Service : Customer Acquisition / Withdrawl workflow templates are readily available.

- Device Installations : Process that get triggered in between, have good process flow definitions.

- Billing too..

- CRM & ECC intergration is too tight at Equipment & IBase levels.

Feel free to post more questions in this area.

Ramana

Re: End-to-End Processes

Former Member — Fri, 02 Mar 2007 18:38:57 GMT

Thanks for the response.

Where can I find this documentation you are referring to?

And do you have any approaches for driving Process Decomposition => E2Es

As you will agree, the approach for driviing E2Es needs to be approaches carefully - with specific guidances and rules, what defines E2Es vs. what defines variances to E2Es, how do we segment the E2Es (as the whole solution can be woven into one E2E)

Thx in advance for any help.

Regards, Suja

Re: End-to-End Processes

Former Member — Sat, 03 Mar 2007 10:42:39 GMT

Hi suja,

The end to end process means the complete life cycle of the process.For example,in procure to pay,E2E means starting from procuring up to pay-this completes the process.

The basic business requirements define the E2Es.Normally companise do Business process reengineering to study the whole process.This defines what is ought to be and what is " as is".The gap is the variance.

The variances also occurs in the course of the business as the environment is dynamic.We address this using the change management techniques.

The process can not be segmented physically.But the logical partition,say,the process with respect to a particular branch office is possible.In SAP we do these segmentations using the concepts like Busines area,profit center,company code [ within a group company]....

Hope this helps.

Regards,

Ramesh