Question Re: Wrong URL on Notification emails in Technology Q&A

Wrong URL on Notification emails

Former Member — Fri, 08 Dec 2006 00:26:52 GMT

Hi,

Í configured Portal & KM to send emails and it is working fine but the emails arrives with a wrong URLs to the documents etc.., when the email is originated as a result of a subscription it sends the email with URL´s like http://<%hostname%>/irj/go/km.

so when clicking on the link it can go to the document cause of the <%hostname%> in the link instead of the real hostname or domain and it does not contain the 50000 port either.

and when the email is generated when a Task is created it sends the URLs like http://localhost:1080/irj.

so it cant go to the Portal to access the link.

Does anyone knows how to fix this issues?

Thanx in Advanced!

Kind Regards,

Gerardo Jiménez

Message was edited by:

Gerardo Jiménez

Re: Wrong URL on Notification emails

Former Member — Fri, 08 Dec 2006 04:38:34 GMT

Hi Gerardo,

Have you checked your URL Generator service .

Go to Systemadmin->CM->GlobalServices.

Pls see if your URL service is properly configured there. I believe this is

used for the urls in the mails.

Hope this helps

Regards

Vineeth

Re: Wrong URL on Notification emails

Former Member — Fri, 08 Dec 2006 17:04:34 GMT

Hi Vineeth,

Thanx Alot for the answer it helped me out to solve one of the issues, The emails on subscription notifications arrives Ok now thanx to your help.

The emails generated when creating a task or a task alert is still arriving wrong, like this http://localhost:1080/irj.

Let´s hope someone nows the answer to this one.

Thanx Again!!

Gerardo J

Re: Wrong URL on Notification emails

Former Member — Fri, 08 Dec 2006 18:07:45 GMT

I got into System Administration > System Configuration > KM > CM > utilities > URL Access for Content

And here I changed the localhost to my domain but stills arrives wrong :O(

Also I noticed, that if I copy and paste the URL to my browser and change the localhost:1080 to mydomain:50000 the link works just fine, so if the localhost:1080 can be changed it will work just fine :O)

Thanx in Advanced!

Gerardo J

Re: Wrong URL on Notification emails

Former Member — Fri, 08 Dec 2006 18:44:23 GMT

Hi Again!

I found the place to solve this last one error Thanx to God, I went into System Administration > System Configuration > Universal Worklist & WorkFlow > Workflow > Engine and canged Notification URL to the correct URL and Port :O)

Thanx for the help on solving the other URL problem!!

Kind Regards,

Gerardo J

Re: Wrong URL on Notification emails

Former Member — Fri, 08 Dec 2006 18:48:30 GMT

in Resume:

the URL in the Subscription notifications was solved in Systemadmin->CM->GlobalServices on URL Generator Service (remember to click advanced options)

And the URL in the TAsk notifications was corrected in System Administration > System Configuration > Universal Worklist & WorkFlow > Workflow > Engine.

Hope this helps to somebody else.