Question Re: Server Intelligence Agent is unavailable in Technology Q&A

Server Intelligence Agent is unavailable

Former Member — Thu, 20 Oct 2016 18:42:13 GMT

Occasionally, randomly, a server will display the red error message "The Server Intelligence Agent for this server is unavailable". We only know it happens when we stumble upon it by looking at the properties of the server in the CMC. Otherwise, the SIA is running per the CCM and other servers in the same node don't display the message. The same can be said for the status of the 'bad' server and it's state as it will display 'Running' too.

Only resolution is to restart the SIA.

What we want to know is why this happens and how to alert us so we know that it did happen and possibly automate the resolution if restarting is the answer. I should mention we are on BI 4.1 SP5.

Thanks, everyone!

Re: Server Intelligence Agent is unavailable

denis_konovalov — Thu, 20 Oct 2016 19:48:55 GMT

Is this a single server or part of a cluster ?
If cluster - its a networking issue, if single server - something is crashing periodically or your CMS is loosing connection to CMS DB.
You'll need to enable trace on SIA, CMS and those servers that often have this and then review those traces.

Re: Server Intelligence Agent is unavailable

Former Member — Thu, 20 Oct 2016 21:03:23 GMT

This is a clustered environment with 2 CMS nodes, 5 Reporting/Processing nodes, and 3 Web Servers. Only thing is, as of now, I haven't noticed a pattern or determined a server that has received the error any more times than another.

Re: Server Intelligence Agent is unavailable

former_member198540 — Thu, 20 Oct 2016 21:35:18 GMT

One of the thing to prevent this issue in time, its check the resources of the servers (i mean, RAM avalible, DiskSpace), and create some notifications in Monitoring Area, in CMC to check the state of this particular server.

Re: Server Intelligence Agent is unavailable

Former Member — Fri, 21 Oct 2016 13:28:18 GMT

check the event viewer for any errors if it is windows server

Re: Server Intelligence Agent is unavailable

denis_konovalov — Fri, 21 Oct 2016 16:19:22 GMT

in that case it is most likely a networking issue between servers or DB connectivity to CMS DB from CMS servers and SIA's....
Need to get DBA involved and network team.