Question Re: App Analytics CLOUD on iPhone, iPad in Technology Q&A

App Analytics CLOUD on iPhone, iPad

Former Member — Tue, 04 Jul 2017 12:37:30 GMT

Do you recognize this issue with Analytics CLOUD on iPhone/iPad?

Upon using my story in the SAP Analytics CLOUD App, I experience a quite long initial load of the results in iPhone as well as iPad. Especially, hierarchical (drill down/up) visualizations take long to show results, and sometimes a 'Failed to load' appear on screen.

However, in the On-Premise Analytics CLOUD, results of same story are shown instantaneously.

Re: App Analytics CLOUD on iPhone, iPad

TammyPowlas — Tue, 04 Jul 2017 18:47:10 GMT

Interesting; what is your wireless connection? Are you VPN'd into your system?

Re: App Analytics CLOUD on iPhone, iPad

Former Member — Wed, 05 Jul 2017 12:23:13 GMT

Hi Tammy, the issue is on my iPad as well as iPhone. Loggin into the App is without VPN. Wifi is WPA2 security based conform our company's protocol.

Regards, Davey

Re: App Analytics CLOUD on iPhone, iPad

TammyPowlas — Wed, 05 Jul 2017 12:25:53 GMT

Hi Davey - which version of iPad/iPhone are you using? What is the RAM? Also see this: http://www.macworld.co.uk/how-to/ipad/how-speed-up-slow-ipad-3632709/ (just an idea)

Re: App Analytics CLOUD on iPhone, iPad

Former Member — Tue, 18 Jul 2017 13:00:12 GMT

iPad and iPhone 5 are both on 10.3.2.

Re: App Analytics CLOUD on iPhone, iPad

TammyPowlas — Tue, 18 Jul 2017 18:46:32 GMT

Sounds more like the wireless connection; what is "on-premise" cloud? Does this me connecting to your on-premise data or?

Re: App Analytics CLOUD on iPhone, iPad

erdempekcan — Wed, 19 Jul 2017 05:53:11 GMT

I noticed the same long waiting times during the first view of a story. After the second attempt, the time is quite shorter.

Re: App Analytics CLOUD on iPhone, iPad

Former Member — Tue, 25 Jul 2017 17:33:03 GMT

Hi there, my probles is basically the stories does not show up in the app. May I have to configure anything?

Re: App Analytics CLOUD on iPhone, iPad

TammyPowlas — Tue, 25 Jul 2017 19:36:54 GMT

Jaime - you need to be sure to use the responsive layouts

Re: App Analytics CLOUD on iPhone, iPad

Former Member — Wed, 26 Jul 2017 13:30:29 GMT

Yes Jaime, you are right!

I experienced same.... Upon start I made the story in grid mode, and this did not show up in the App. So, a story on iPhone/iPad must be made using the responsive mode. You can CopyTo from grid to responsive mode easily.

Re: App Analytics CLOUD on iPhone, iPad

julian_jimenez — Wed, 26 Jul 2017 20:04:59 GMT

Hi Erdem,

Does that happens for every story or just once?

Thanks,

Julian

Re: App Analytics CLOUD on iPhone, iPad

JohnL — Fri, 29 Sep 2017 14:21:22 GMT

Hi Davey,

The size and number of widgets/charts/tables in the story can also contribute to the overall responsiveness of the app.

Are you still experiencing performance issues?

Thanks,

Re: App Analytics CLOUD on iPhone, iPad

erdempekcan — Tue, 03 Oct 2017 14:18:28 GMT

Hi Juian,

Right, it was only happening once but I didn't check again after the lastest updates.

Re: App Analytics CLOUD on iPhone, iPad

Former Member — Mon, 16 Oct 2017 12:28:59 GMT

Hi John, thanks for your question.

Yes, I still have the issue, also with CLOUD v19. The total number of TABs, charts, graphs in one story, is not linked to the slow performance. Sometimes, a story containing one TAB with two graphs, are under-performing.

The strange behaviour cannot be predicted. Sometimes all my stories have acceptable performance, but at the same day / another timeframe / same mobile device, some of my stories are under-performing.

All my stories are for demo-purposes for the time being, and their models are based on excelfiles import.

Re: App Analytics CLOUD on iPhone, iPad

Henry_Banks — Tue, 24 Oct 2017 09:06:24 GMT

Hi,

Yes, I've seen very variable response times when opening Stories on the iPad app (and this isn't when refreshing against "live/online" data)

This has even been reported to me when the mobile device is using a very high-speed home internet connection (i.e. not from a corporate location).

As a point of comparison, regular browser-based access from a laptop sing the same Wifi connection would be much faster.

regards,

Re: App Analytics CLOUD on iPhone, iPad

Former Member — Sun, 05 Aug 2018 08:06:59 GMT

hi everyone! does this problem has resolution already? i got the same issues too.

Re: App Analytics CLOUD on iPhone, iPad

Former Member — Wed, 31 Oct 2018 09:24:12 GMT

Nice...I am also looking for the same.