Question Re: Importing users failed. Error is: Missing required displayName attribute in Technology Q&A

Importing users failed. Error is: Missing required displayName attribute

robertom — Tue, 30 Jun 2026 16:13:01 GMT

Dear Sap

we discovered we are unable to impot users from csv files in Sap ID service

Since one week at least we noted the import of these csv files exported from Sap IBP fails with the error:

First 0 users are imported. User import has been interrupted for users with email address "name.surname@xxxx.com". The reason for this error is as follows: "Failed to create user in IdDS: {"schemas":["urn:ietf:params:scim:api:messages:2.0:Error"],"status":"400","scimType":"invalidValue","detail":"Missing required displayName attribute."}".

Not clear at all the reason of the error , we always used this method since years.

We found note 3240210 , seems exacttly the issue

BUt again, we need to clarify what is changed and why , for sure nodoby of us had set this field as Requested .

Regards

Roberto

Re: Importing users failed. Error is: Missing required displayName attribute

SAGAR_KALYANI — Wed, 01 Jul 2026 07:49:44 GMT

Hi Roberto, Even we are facing the same issue, did you get the root cause?

Re: Importing users failed. Error is: Missing required displayName attribute

rgriffiths — Wed, 01 Jul 2026 21:48:13 GMT

We are also facing the same issue, is anyone else also using Sucess Factors and ERP ?

Re: Importing users failed. Error is: Missing required di...

rgriffiths — Wed, 01 Jul 2026 22:33:36 GMT

Root Cause is Display Name setting is checked as Required.
Uncheck the tick box

via Applications and resources>Tennant Settings > Authentication - login Alias > Required (remove check box for Required)

Steps to replicate issue

Download for IDP from S/4 Public Cloud Maintain Business User
Open Admin Console
Select Import Users
Select Bundled Applications - Productive System
Browse CSV File
Click Import
Error Occurs

@Publiccloud

Re: Importing users failed. Error is: Missing required di...

dyaryura — Wed, 01 Jul 2026 23:46:28 GMT

I saw the attribute as mandatory and unckeded the box in the tenant Settings-> Logon Alias

I tought someone had set it on purspose but good to know is someone affecting others also

Re: Importing users failed. Error is: Missing required di...

SAGAR_KALYANI — Sat, 11 Jul 2026 18:29:00 GMT

Worked! Thank you.