Question Re: cannot access public cloud in Technology Q&A

cannot access public cloud

OmarEmbaby — Wed, 13 Aug 2025 12:26:01 GMT

I have been trying to enter SAP public cloud and I get this error

if I use any laptop other than mine I do not get that error

did anyone face the same problem ? and actually solved it ?

Re: cannot access public cloud

Chris1973 — Wed, 13 Aug 2025 14:08:59 GMT

The error seems to be related to Single Sign‑On (SSO) via SAML. Since it works on other laptops but not on yours, it is likely caused by something in your local environment rather than a pure system issue.

To resolve that error, I suggest you do the following:

First, clear your browser cache or cookies for your SAP domains.
Then, consider trying incognito or private mode or a different browser.
Next step will be to Verify your laptop’s date and time is correct.
Thereafter, temporarily disable browser extensions.
Please also check if VPN, proxy, or firewall is blocking SAML requests.
Finally, you should fully log out from all SAP sessions before retrying.

If these steps do not resolve it, involve your organization's IT to review your laptop’s security or network policies.

I hope this provides the necessary information. I am happy to help if you have further questions.

Best regards

Chris

Re: cannot access public cloud

OmarEmbaby — Thu, 14 Aug 2025 07:29:55 GMT

Thank you but I tried all of that already and it did not work

Re: cannot access public cloud

Lakshmipathi — Thu, 14 Aug 2025 07:44:55 GMT

For the said error as per your screen shot which talks about an issue RelayState configuration. So, you need to check with Basis and Security teams (the tags I added here) multiple teams are involved in this.

Re: cannot access public cloud

Sandra_Rossi — Thu, 14 Aug 2025 09:36:55 GMT

Please explain everything you have tried already, that will avoid useless answers. It will also save time to people who try to help.