Question Re: Flexible Workflow - Agent Determination Rule Failed in Technology Q&A

Flexible Workflow - Agent Determination Rule Failed

StefanosRappos — Fri, 21 Feb 2025 09:58:57 GMT

Hello!

I have set up the flexible workflow scenario for Sales Orders and I want to use the team Functionality .

I set up the Teams and Responsibilities :

and the respective sales workflows

My workflows are getting triggered ,but there's no agent determined.

You can see the error below:

Now , it seemed strange to me that the system can't find the agent responsibility rule ,so I digged in and find the standard rule ID for the workflow template

So , my guess is that this rule /FUNC/CMR1LVLA ,cannot be determined.

I used the fiori apps "Manage Responsibility Rules" and "Manage Responsibility Context"

In the first one , there is no /FUNC/CMR1LVLA in the list , which strikes me as unusual.

Also in the second one , there is no agent rule assigned.

So , is there something missing?

I would expect to see the /FUNC/CMR1LVLA in the Responsibility Rules and Assigned to WS02000006 in the Responsibility Context.

Do I have to "install" these via a note or something?

Also , is there anything else I can check?

Re: Flexible Workflow - Agent Determination Rule Failed

waza7658 — Sun, 23 Feb 2025 04:51:21 GMT

Try this note to check things.

3229748 - Exception 'No users found for task' found for the sales document Flexible workflow

Re: Flexible Workflow - Agent Determination Rule Failed

CathWilson — Wed, 26 Feb 2025 20:48:39 GMT

Hi. I am getting the same issue as you - i.e. no agents determined. The workflow triggers and if I enter a user in the workflow this works. However, trying to use the role. I have set up the config with the standard settings as per this https://help.sap.com/docs/SAP_S4HANA_ON-PREMISE/7b24a64d9d0941bda1afa753263d9e39/5a5f3f686c06490893a588c99b36adca.html?locale=en-US&version=2023.002

Re: Flexible Workflow - Agent Determination Rule Failed

waza7658 — Wed, 26 Feb 2025 23:42:08 GMT

Could this also be linked to the user not having the needed roles?

Re: Flexible Workflow - Agent Determination Rule Failed

CathWilson — Thu, 27 Feb 2025 08:07:25 GMT

Update - I have been able to resolve by adding further authorisations to the SAP_WFRT user. (auth objects S_RFCACL, V_VBAK_AAT, RSMTEAM)

Re: Flexible Workflow - Agent Determination Rule Failed

StefanosRappos — Thu, 27 Feb 2025 11:12:38 GMT

Figured it out couple days ago , the same. I noticed that when I was running the WF manually via SWDD_SCENARIO it was working properly and then I tried changing the authorizations.