Question Re: Reminder Function for SAP Build Workflow in Technology Q&A

Reminder Function for SAP Build Workflow

ashraff38 — Tue, 11 Jul 2023 06:56:20 GMT

Hi everyone, currently I have a form that is being used for PO approval. I'm wondering is there any function that can be used to remind the approver to approve the item in their inbox hourly or daily and etc. Thanks.

Re: Reminder Function for SAP Build Workflow

Archana — Tue, 18 Jul 2023 13:53:43 GMT

Hello Muhammad,

Reminders or notification is not integrated yet, but we have this in roadmap to notify the approvers via Task Center.

Re: Reminder Function for SAP Build Workflow

Jana_dK — Wed, 19 Jul 2023 12:32:09 GMT

Hi Muhammad,

we created an automation for this requirement. The automation sends out a mail if there are any open tasks waiting.
Basicly a very easy setup: retrieve all open user tasks from the workflow service (API's can be found in the api business hub), create a list of all distinct recipient users and send out an email that there is a user task waiting in the inbox (with the appropriate link).

Kind Regards

Jana

Re: Reminder Function for SAP Build Workflow

ashraff38 — Thu, 20 Jul 2023 01:16:27 GMT

Hi Archana,

That sounds amazing! Can't wait for the feature to be released.

Thanks,

Ashraff

Re: Reminder Function for SAP Build Workflow

ashraff38 — Thu, 20 Jul 2023 01:18:49 GMT

Hi Jana,

I never thought of that actually, I will try this out before the reminder feature being released. Thanks for sharing!

Ashraff

Re: Reminder Function for SAP Build Workflow

Dan_Wroblewski — Thu, 20 Jul 2023 10:37:38 GMT

That's a great solution. Can you share more of it? Was the automation itself created with Process Automation? Was it a separate application?

Re: Reminder Function for SAP Build Workflow

Jana_dK — Tue, 01 Aug 2023 09:41:43 GMT

Hi daniel.wroblewski ,

It's a complete automation, with a scheduled trigger, that runs every x hours. Via the workflow API's I collect all the open tasks (status ready or reserved, via https://api.sap.com/api/SPA_Workflow_Runtime/path/get_v1_task_instances ), I collect a list of recipient users or processors, combined with the workflowInstanceID. I also create a list of all distinct user emailadresses.
And then loop over all the emailadresses, sending a mail to each one of them that there are some open user tasks waiting. Nice addition here is that you can actually send them a specific URL to the specific open user task (You can recreate the URL if you combine your launchpad or inbox URL with the workflow instance id)

KR, Jana

Re: Reminder Function for SAP Build Workflow

arsul_parshuram — Tue, 31 Dec 2024 14:43:03 GMT

Hello Archna/Ashraff, Kindly share the one of the example of this scenario. Thank you!