Question Re: Errors while working with Document Information Extraction in Technology Q&A

Errors while working with Document Information Extraction

PavanM — Sat, 18 Jun 2022 14:34:26 GMT

Hi All,

I am working on the tutorial Set Up Account for Document Information Extraction and Go to Application | Tutorials for SAP Developers.

At step 2 - Search for Set up account for Document Information Extraction and click the tile to access the booster - After hitting on the Start button to start the booster, I get the error message as shown in the below screen saying "Subscribing to SaaS Applications Failed"

I've reset and tried few times but every time it fails.

I've gone through this tutorial Manage Entitlements on SAP BTP Trial | Tutorials for SAP Developers . However in this tutorial as mentioned in Step 3 point 4 onwards, after clicking on Configuring Entitlements I was unable to add any new service plans as its all greyed out for me in my trial account. This is how my Service Assignments section looks.

This is the the Entitlements section is greyed out.

Please advise how to fix this issue and proceed further in the tutorial.

Re: Errors while working with Document Information Extraction

tomasz_janasz — Mon, 20 Jun 2022 07:55:27 GMT

Hi Pavan,

thanks for reaching out. May I kindly ask for additional information:

- are you running your tutorial on the US East (VA) - AWS trial landscape?

- could it be that you already have one instance of DOX running (might have been that you created one DOX instance already manually)?

Best regards,

Tomasz (from the PM team)

Re: Errors while working with Document Information Extraction

PavanM — Mon, 20 Jun 2022 08:41:42 GMT

Hi Tomasz,

Yes I am running my tutorial on US East (VA) - AWS trial landscape. When I had this issued mentioned above on this trial landscape I created another Subaccount to try to run it there. But could not find Doc Inform Extraction there. Hence I deleted that other sub account.

And I have 4 instances on this US East AWS trial landscape. This is how it looks.

Thank you.

Regards,

Pavan.

Re: Errors while working with Document Information Extraction

tomasz_janasz — Mon, 20 Jun 2022 09:56:40 GMT

Thanks, Pavan. We are investigating it. We will get back to you asap.

Regards, Tomasz