Question Re: Solution Manager: Close Phase Cycle - Session Timeout (WebUI) in Technology Q&A

Solution Manager: Close Phase Cycle - Session Timeout (WebUI)

epriester — Mon, 11 Apr 2022 09:36:08 GMT

Hi all,

in our Solution Manager 7.2 (SP 11), we are facing the issue, that closing a phase cycle (SMIM) is taking so long (longer than 30 minutes) that my WebUI session runs into a timeout.
So I am currently not able to close cycles.

Is there any report available, for closing a phase cycle in background (maybe as a scheduled job)? I searched for it, but can't find anything.

Thanks for any suggestions. 🙂

Best regards,

Eva

Re: Solution Manager: Close Phase Cycle - Session Timeout (WebUI)

alwe_festo — Mon, 11 Apr 2022 10:03:41 GMT

Hi Eva,

you could try and use transaction SA38/SE38 to execute program CRM_SOCM_SERVICE_REPORT with the ID of your cycle as "Transaction No." and "SMIM" as "Transaction Type".

Set "Status Update for Change Transactions" to "Set Next Status Value" and remove the checkbox from "List Output Only (No Update)".

These settings can also be stored in a variant which allows to schedule the execution.

Re: Solution Manager: Close Phase Cycle - Session Timeout (WebUI)

epriester — Mon, 11 Apr 2022 10:44:28 GMT

Unfortunately, this report can't be used for transaction type SMIM. I am getting an error message, when trying to execute it for my phase cycle. 😞

Re: Solution Manager: Close Phase Cycle - Session Timeout (WebUI)

alwe_festo — Mon, 11 Apr 2022 14:25:52 GMT

trockele can you share your error message? I have done this before in our environment.

Re: Solution Manager: Close Phase Cycle - Session Timeout (WebUI)

epriester — Tue, 12 Apr 2022 08:46:15 GMT

Selection screen was filled like you showed it in your screenshot.

The error message is weired... SMIM is Phase Cycle and not continual cycle and the given cycle is definitely a phase cycle.

Re: Solution Manager: Close Phase Cycle - Session Timeout (WebUI)

shalinrogerb — Wed, 13 Apr 2022 09:49:14 GMT

The error may be a generic message text. But looks like there are some issues with the cycle (Might be some CDs not completed, which is failing some technical checks for the cycle to be closed).