Question Re: Multiple chatbots integration in Technology Q&A

Multiple chatbots integration

prashant_singhal — Mon, 14 Dec 2020 23:20:23 GMT

Hi All,

I have a scenario where we have multiple different thread of bots developed, now is there a way to develop a main bot which on selection can call respective bot based on selection or is there a way in the webclient for these to work seamlessely?

Worst i would have to migrate all the bots to single bot so they can work together, this would be my last option if there is nothing else.

Re: Multiple chatbots integration

former_member67568 — Fri, 18 Dec 2020 05:36:26 GMT

Hi Prashant,

yes, this is possible - a concept we also call "Concierge Bot". The idea is to build this "concierge bot", which is the one your users would talk to. The Concierge Bot would then be responsible to process the user utterance and forward the request to one of your other bots via CAI API calls. You can generate an oAuth runtime token in the "target bots" for this purpose.

Now, your challenge will be how to select the right bot to forward the request to. You may solve this with a specific training set for the concierge bot, or other means like calling all your other bots to identify which one has the highest confidence. You may need to experiment with some options to get the best result.

Re: Multiple chatbots integration

former_member715858 — Fri, 18 Dec 2020 08:34:21 GMT

Hi there,

Do you have demo which we can follow for this topic please ?

Just to make it clear, I am not talking about linking the skills inside the bot , but have two or three different bot on top each other, or one on the right corner while the second on the left side

Many Thanks

Regards,

Re: Multiple chatbots integration

former_member67568 — Mon, 21 Dec 2020 20:29:39 GMT

Hello Moaen, we do not have a template or demo, unfortunately. You can refer to our API reference to check the APIs you would need to use. To summarize the concept: Have one bot that is the entry point for your users. Build your bot actions (e.g. using Webhook calls) to call your other bots using APIs.

Re: Multiple chatbots integration

prashant_singhal — Tue, 22 Dec 2020 01:13:57 GMT

Thanks for your response, and this is the same I was trying to have the main bot which calls another bot as API using OAuth.

But need to explore to make sure all subsequent call goes to that called both.

I also saw the roadmap and I see something called BOT Manager and by definition, it looks that it would help fullfill this requirement of linking different bots for seamless development and user experience. is my understanding correct?

Thanks,

Prashant Singhal

Re: Multiple chatbots integration

former_member67568 — Tue, 22 Dec 2020 01:47:57 GMT

You could use a memory variable to ensure subsequent requests are always routed to the same bot. And you are right: The multi-bot manager on the roadmap is designed to address this requirement. If you need a solution quickly, then the API integration is the recommended option.

Re: Multiple chatbots integration

former_member715858 — Tue, 22 Dec 2020 03:19:32 GMT

Dear Enrico,

What is the time frame to have the multi-bot manager in product or on beta to explore ?

in addition, can we have a look on the high level of the Road Map plan and give/be a part of the development team.

Regards,