Question Re: Desktop Studio - Web Application - Timeout Error in Technology Q&A

Desktop Studio - Web Application - Timeout Error

Former Member — Mon, 07 Dec 2020 01:32:17 GMT

Plese guys, could you help me ?!

I have these two pages connected in the workflow, I manage to run the first (Fiscal), it works fine the login, but when it comes to get to the second page, (Home), it just throws an error.

Re: Desktop Studio - Web Application - Timeout Error

former_member717738 — Tue, 08 Dec 2020 06:06:43 GMT

Try adding a wait event before navigating to the second page

Re: Desktop Studio - Web Application - Timeout Error

iamsyednadeem — Tue, 08 Dec 2020 10:22:20 GMT

Hi There!

Can you expand the "Fiscal" under the workflow and check if everything is green (indicating all connections and declarations are fine). Also, check if any declaration used is not being set / found on the second page - I had a similar issue and the above 2 checks resolved it.

To be more specific, please share screenshot where you have declared the step 'Fiscal Principal Start' - it can help understand the error better..

Thanks,

Syed.

Re: Desktop Studio - Web Application - Timeout Error

Former Member — Wed, 09 Dec 2020 03:29:46 GMT

Right. What should I put in the Event parameter ?

Re: Desktop Studio - Web Application - Timeout Error

former_member717738 — Wed, 09 Dec 2020 04:18:41 GMT

Hi,

As I can clearly see the first page is being loaded and trying to navigate to second page after login, the bot is being timed out. So, you can add a wait until item exists on any declared item of the second page and then perform your actions. Timed out often happens because bot can't recognize the item. Check all the recognition criteria once too. After wait until becomes true, then continue your actions. This should solve your problem.

Thanks,

Thousif.

Re: Desktop Studio - Web Application - Timeout Error

Former Member — Wed, 09 Dec 2020 14:17:24 GMT

Thank you so much Thousif, I'll try this solution. 🙂

Re: Desktop Studio - Web Application - Timeout Error

Former Member — Wed, 09 Dec 2020 14:26:21 GMT

Hey Syed, thank you for replying. So, I don't know why, everything was green before, but now, no matter what I do, Home is red, I've add domain, URL, nothing seems to work. But apart this, like I mentioned, before was green, so I think there's another problem. I'll share some screenshots.

first-page.png

Re: Desktop Studio - Web Application - Timeout Error

Former Member — Wed, 09 Dec 2020 14:27:11 GMT

Second page.

Re: Desktop Studio - Web Application - Timeout Error

former_member651484 — Fri, 11 Dec 2020 15:15:46 GMT

Hi,

we do not see the criteria used to characterize the page.

Is there an item on this page that must exist?

When you look in the debugger in the Pages panel: Which pages appear in green, is the expected Home page recognized (in green?)