Question Re: SAP NetWeaver Troubleshooting General Process in Technology Q&A

SAP NetWeaver Troubleshooting General Process

Former Member — Mon, 26 Oct 2020 09:09:16 GMT

Hi all,

I'm relatively new in the SAP Netweaver are and one question that popps up in my mind again and again is: When the monitoring system generates a ticket and the ticket contains some information, how do I know which logs to look into

1) at SAP GUI Level (e.g. System log or some other log?)

2) at Linux OS Level? (and which folder? There are so many logs)?

Is there a structured process to narrow down to the right logs to further touble shoot the problem?

I feel confused between the several logs and how to locate the right log.

Thanks in adance!

Met

Re: SAP NetWeaver Troubleshooting General Process

Isaias_SAP — Mon, 26 Oct 2020 13:20:10 GMT

Hello Met,

Good starting points are the system log (transaction SM21) and short dumps (tcode ST22).

At SM21, you can see at which app server the issue has occurred (if this was not already known). You can also see the process where the issue was raised (e.g., DP for Dispatcher, DIA 25 for the Dialog Work process 25, and so on).

Then you can open the corresponding dev_ZZZ file and go to near the timestamp seen at SM21 to see what was happening in the process, and possible more details about the issue.

If OS level information is required, usually "/var/log/messages" (since we are talking about Linux) would have something, or there was a crash in a process and a "core" file was created. What is needed from this "core" file is to extract the C-Stack from it (see this wiki page: https://wiki.scn.sap.com/wiki/x/LQPFGQ).

Regards,

Isaías

Re: SAP NetWeaver Troubleshooting General Process

S_Sriram — Mon, 26 Oct 2020 13:31:59 GMT

Hi Met.

For all this, you can search in Google to get the latest SAP blogs and documents.

1. For SAPGui troubleshooting you can refer to the SAP Note 2035293open issues in SAP & blog

https://blogs.sap.com/2020/05/25/sap-gui-logon-issue-troubleshooting-part-1/

2. At OS level, you have to keep eye on memory, CPU & Disk free space. and SAP all the logs are located, work director, you can view those log from transaction code AL11.

3. If you can share your system details, we can share more details about that.

Regards