Question Re: Aris Solman synchronization problem: Error writing data to SAP. ResponseCode: 401 in Technology Q&A

Aris Solman synchronization problem: Error writing data to SAP. ResponseCode: 401

former_member443387 — Wed, 28 Aug 2019 09:44:18 GMT

Hello,

I am getting this error during synchronization of Aris 9.8.11 with solman 7.2

The error occurs only when I transfer large chunks of data. But when I transfer same processes one by one, I am not getting this error. Has anyone encountered this error? The description of error is not informative, so we don’t know where to look for the problem.

This is from synchronization log:

Error writing data to SAP. Erromessage from the SAP sytsem is: ResponseCode: 401

This is aris client log:

Tue Aug 27 10:33:06 ALMT 2019: node accepted: Operations Test

Tue Aug 27 10:34:20 ALMT 2019: java.lang.NullPointerException

Tue Aug 27 10:34:20 ALMT 2019: at com.aris.modeling.client.serverproxy.solar.ASM72Proxy.convert(ASM72Proxy.java:197)

Tue Aug 27 10:34:20 ALMT 2019: at com.aris.modeling.client.serverproxy.solar.ASM72Proxy.synchronize(ASM72Proxy.java:133)

Tue Aug 27 10:34:20 ALMT 2019: at com.aris.modeling.client.components.solar.logic.actions.ADownloadProjectAction.download(ADownloadProjectAction.java:166)

Tue Aug 27 10:34:20 ALMT 2019: at com.aris.modeling.client.components.solar.logic.actions.ADownloadProjectAction.execute(ADownloadProjectAction.java:74)

Tue Aug 27 10:34:20 ALMT 2019: at com.aris.modeling.client.framework.menuAccess.OperationActionManager.execute(OperationActionManager.java:107)

Tue Aug 27 10:34:20 ALMT 2019: at com.aris.modeling.client.framework.menuAccess.OperationActionManager.actionPerformed(OperationActionManager.java:76)

Tue Aug 27 10:34:20 ALMT 2019: at com.aris.framework.flamingo.api.common.AbstractCommandButton.fireActionPerformed(AbstractCommandButton.java:673)

Tue Aug 27 10:34:20 ALMT 2019: at com.aris.framework.flamingo.api.common.AbstractCommandButton$ActionHandler.actionPerformed(AbstractCommandButton.java:626)

Tue Aug 27 10:34:20 ALMT 2019: at javax.swing.DefaultButtonModel.fireActionPerformed(DefaultButtonModel.java:402)

Tue Aug 27 10:34:20 ALMT 2019: at com.aris.framework.flamingo.api.common.model.ActionRepeatableButtonModel.setPressed(ActionRepeatableButtonModel.java:126)

Tue Aug 27 10:34:20 ALMT 2019: at com.aris.framework.flamingo.internal.ui.common.BasicCommandButtonListener.mouseReleased(BasicCommandButtonListener.java:184)

Tue Aug 27 10:34:20 ALMT 2019: at java.awt.AWTEventMulticaster.mouseReleased(AWTEventMulticaster.java:289)

Tue Aug 27 10:34:20 ALMT 2019: at java.awt.Component.processMouseEvent(Component.java:6539)

Tue Aug 27 10:34:20 ALMT 2019: at javax.swing.JComponent.processMouseEvent(JComponent.java:3324)

Tue Aug 27 10:34:20 ALMT 2019: at java.awt.Component.processEvent(Component.java:6304)

Tue Aug 27 10:34:20 ALMT 2019: at java.awt.Container.processEvent(Container.java:2239)

Tue Aug 27 10:34:20 ALMT 2019: at java.awt.Component.dispatchEventImpl(Component.java:4889)

Tue Aug 27 10:34:20 ALMT 2019: at java.awt.Container.dispatchEventImpl(Container.java:2297)

Tue Aug 27 10:34:20 ALMT 2019: at java.awt.Component.dispatchEvent(Component.java:4711)

Tue Aug 27 10:34:20 ALMT 2019: at java.awt.LightweightDispatcher.retargetMouseEvent(Container.java:4904)

Tue Aug 27 10:34:20 ALMT 2019: at java.awt.LightweightDispatcher.processMouseEvent(Container.java:4535)

Tue Aug 27 10:34:20 ALMT 2019: at java.awt.LightweightDispatcher.dispatchEvent(Container.java:4476)

Tue Aug 27 10:34:20 ALMT 2019: at java.awt.Container.dispatchEventImpl(Container.java:2283)

Tue Aug 27 10:34:20 ALMT 2019: at java.awt.Component.dispatchEvent(Component.java:4711)

Tue Aug 27 10:34:20 ALMT 2019: at java.awt.EventQueue.dispatchEventImpl(EventQueue.java:760)

Tue Aug 27 10:34:20 ALMT 2019: at java.awt.EventQueue.access$500(EventQueue.java:97)

Tue Aug 27 10:34:20 ALMT 2019: at java.awt.EventQueue$3.run(EventQueue.java:709)

Tue Aug 27 10:34:20 ALMT 2019: at java.awt.EventQueue$3.run(EventQueue.java:703)

Tue Aug 27 10:34:20 ALMT 2019: at java.security.AccessController.doPrivileged(Native Method)

Tue Aug 27 10:34:20 ALMT 2019: at java.security.ProtectionDomain$JavaSecurityAccessImpl.doIntersectionPrivilege(ProtectionDomain.java:74)

Tue Aug 27 10:34:20 ALMT 2019: at java.security.ProtectionDomain$JavaSecurityAccessImpl.doIntersectionPrivilege(ProtectionDomain.java:84)

Tue Aug 27 10:34:20 ALMT 2019: at java.awt.EventQueue$4.run(EventQueue.java:733)

Tue Aug 27 10:34:20 ALMT 2019: at java.awt.EventQueue$4.run(EventQueue.java:731)

Tue Aug 27 10:34:20 ALMT 2019: at java.security.AccessController.doPrivileged(Native Method)

Tue Aug 27 10:34:20 ALMT 2019: at java.security.ProtectionDomain$JavaSecurityAccessImpl.doIntersectionPrivilege(ProtectionDomain.java:74)

Tue Aug 27 10:34:20 ALMT 2019: at java.awt.EventQueue.dispatchEvent(EventQueue.java:730)

Tue Aug 27 10:34:20 ALMT 2019: at com.aris.modeling.client.container.common.AFocusManager.dispatchEvent(AFocusManager.java:164)

Tue Aug 27 10:34:20 ALMT 2019: at java.awt.EventDispatchThread.pumpOneEventForFilters(EventDispatchThread.java:205)

Tue Aug 27 10:34:20 ALMT 2019: at java.awt.EventDispatchThread.pumpEventsForFilter(EventDispatchThread.java:116)

Tue Aug 27 10:34:20 ALMT 2019: at java.awt.EventDispatchThread.pumpEventsForHierarchy(EventDispatchThread.java:105)

Re: Aris Solman synchronization problem: Error writing data to SAP. ResponseCode: 401

patelyogesh — Wed, 28 Aug 2019 14:21:06 GMT

Hello Daniyar Amanchin

The error message what I see is as below

Error writing data to SAP. Erromessage from the SAP sytsem is: ResponseCode: 401

Can you please check user authorizations?

Thank you

Yogesh

Re: Aris Solman synchronization problem: Error writing data to SAP. ResponseCode: 401

former_member443387 — Wed, 28 Aug 2019 14:59:13 GMT

Hello, Yogesh Patel!

Yes, we checked that, we even tried assigning SAP_ALL to the user, and that did not help.

It is very interesting that transfering say 3 processes one by one is working fine, but when all three are synchronized at once, we get this error.

Do not know what else we could try.

Re: Aris Solman synchronization problem: Error writing data to SAP. ResponseCode: 401

patelyogesh — Wed, 28 Aug 2019 15:03:22 GMT

Can you make sure it is not timeout issue!

Re: Aris Solman synchronization problem: Error writing data to SAP. ResponseCode: 401

former_member443387 — Wed, 28 Aug 2019 15:27:04 GMT

That is what we thought too. Our basis team checked for timeouts, and they were all fine. Can you maybe suggest which specific timeouts I should ask them to check? The last one they increased was http and https timeouts, but it made no difference.

It is also confusing that they don't see any error messages in SAP when checking the synchronization user activities.

Re: Aris Solman synchronization problem: Error writing data to SAP. ResponseCode: 401

patelyogesh — Wed, 28 Aug 2019 15:38:55 GMT

It this processing in Dialog mode?

-Yogesh

Re: Aris Solman synchronization problem: Error writing data to SAP. ResponseCode: 401

former_member443387 — Wed, 28 Aug 2019 15:46:59 GMT

No, not dialog mode

Re: Aris Solman synchronization problem: Error writing data to SAP. ResponseCode: 401

patelyogesh — Wed, 28 Aug 2019 15:54:44 GMT

Can you let me know what is the process?

Re: Aris Solman synchronization problem: Error writing data to SAP. ResponseCode: 401

former_member443387 — Wed, 28 Aug 2019 16:05:55 GMT

screen-shot-2019-08-28-at-220108.jpg

This screenshot is from Aris manual and it describes how it works on general high level. Or do you need more detailed information on how it is configured from solman side?

Re: Aris Solman synchronization problem: Error writing data to SAP. ResponseCode: 401

patelyogesh — Wed, 28 Aug 2019 16:12:22 GMT

This is seems consuming webservice.

Re: Aris Solman synchronization problem: Error writing data to SAP. ResponseCode: 401

former_member443387 — Wed, 28 Aug 2019 16:17:20 GMT

Yes, using Solman API

Re: Aris Solman synchronization problem: Error writing data to SAP. ResponseCode: 401

patelyogesh — Wed, 28 Aug 2019 16:18:29 GMT

Seems check icm timeout setting including processing timeout

Re: Aris Solman synchronization problem: Error writing data to SAP. ResponseCode: 401

former_member443387 — Wed, 28 Aug 2019 16:25:22 GMT

Thank you, will ask basis team to check for that and let you know if it helps.

Re: Aris Solman synchronization problem: Error writing data to SAP. ResponseCode: 401

tsoyalex — Thu, 29 Aug 2019 11:27:35 GMT

Hello Daniyar,

The Security Audit Log (SM19/SM20) can be very helpfull to analyze http errors with response code 401. Logon failed messages contain reasons (causes) and methods (auth modes). After finding out the cause you can proceed with log tracing (icm or whatever).

Good luck!

Re: Aris Solman synchronization problem: Error writing data to SAP. ResponseCode: 401

former_member443387 — Fri, 27 Sep 2019 04:40:06 GMT

Thank you for your reply. I just wanted to report that SAP Basis team finally could solve the issue. It was indeed a timeout problem. These two parameters needed to be changed to avoid the problem:

rdisp/plugin_auto_logout
http/security_session_timeout

as well as these ones:

icm/server_port[0] = PROT=HTTP PORT TIMEOUT PROCTIMEOUT

icm/server_port[2] = PROT=HTTPS PORT TIMEOUT PROCTIMEOUT