Question Re: Cloud Connector and Cloud Platform connectivity issue in Technology Q&A

Cloud Connector and Cloud Platform connectivity issue

Phani_Kumar — Thu, 28 Mar 2019 11:03:23 GMT

Dear Experts,

I am getting an authorization error while connecting local cloud connector to Hana Trial Platform. I was able to connect 6 months ago and access everything. Now, Post upgrade to 1809, I was not able to access and getting the following error

I have completely uninstalled and tried installing cloud connector but i am still getting the same error message. When I tried to check logs, it is always saying , Password is wrong .

com.sap.scc.servlets.Request Failure Execution$Invalid Request: Current password is incorrect

But my password seems correct. Can you please tell me what could be the idea.

Re: Cloud Connector and Cloud Platform connectivity issue

martinkoch — Thu, 28 Mar 2019 12:18:36 GMT

It seems that you are connecting through a proxy that requires authentication.

Re: Cloud Connector and Cloud Platform connectivity issue

Phani_Kumar — Thu, 28 Mar 2019 14:05:10 GMT

Hello martin.koch5 ,

I have given proxy details (host , port ,userid and password) . But still getting the same thing.

Not able to understand anything. we are actually loosing time. Can you please let me know if there is any way to find and fix the issue..

Thank You very much...!!!

Re: Cloud Connector and Cloud Platform connectivity issue

oppancs — Tue, 02 Apr 2019 20:14:40 GMT

Dear Pawan,

Check the following KBAs one by one:

2417932 - 500 Failed to sign the SAP Cloud Connector certificate for account. Verify configuration and proxy settings
2460641 - Adding subaccount to SAP Cloud Connector fails due to network issues
2450005 - Error: 417 Could not download configuration file: 407 - authenticationrequired when adding subaccount to SAP Cloud Connector

All of them provide the same solution. In case they do not help please continue troubleshooting with the KBA:

2697152 - Adding Neo subaccount to SAP Cloud Connector fails - SCC handshake failed: 403 — Forbidden

Best regards,
Barnabás Paksi

Re: Cloud Connector and Cloud Platform connectivity issue

Phani_Kumar — Wed, 03 Apr 2019 08:19:03 GMT

Hello Barnabas Zoltan Paksi,

Thanks a lot for the reply . I am not able to understand and crack one thing.

I was able to connect my web Ide to our Development , Quality and Production Systems(Both from Web IDE Personal Edition and Web IDE Hana Trial Account)

Post upgrade of Development system to 1809 , I was not able to reach Development system from both Web IDE(both personal edition and cloud edition).

Can you please suggest me how can i solve this issue. If this is network issue, i should not be able to reach quality and production systems as well I suppose. More over , before upgrade , I was able to connect to Development system as well .

@florian.henninger , gregorw - Any suggestions/work around Please

Barnabas Zoltan Paksi : Looking for help despartely on this...!!!!

Re: Cloud Connector and Cloud Platform connectivity issue

ErvinSzolke — Wed, 17 Apr 2019 15:08:43 GMT

Hi Pawan,

This Guided Answers tree might come in handy for you here as well as in future in case you did not know it before: https://ga.support.sap.com/dtp/viewer/#/tree/2065/actions/26547:26556:27936:28765:28777

This node also mentions the error seen on your screenshot, and the KBAs pointed out by Barnabas.

Cheers,
Ervin

Re: Cloud Connector and Cloud Platform connectivity issue

ng82si — Tue, 22 Jun 2021 13:57:00 GMT

Hi Pawan,

now I have the similar issue.

Have you resolved it?

Regards

Kefei