Question Re: Red Health in CMC in Technology Q&A

Red Health in CMC

Former Member — Mon, 09 May 2016 20:40:31 GMT

Hello

I just noticed a red dot in the healh column in Server section of the CMC as seen below

The red dot is in the CMS. Everything is operating normally in the user side. What should I check out ?

Kind regards

Héctor

Re: Red Health in CMC

Former Member — Mon, 09 May 2016 21:36:20 GMT

Double click on the red mark and check if there is any issues. it should tell you

Re: Red Health in CMC

Former Member — Wed, 11 May 2016 01:46:18 GMT

Hello

I get the next screens

What should i check ?

Regards

Hector

Re: Red Health in CMC

Former Member — Wed, 11 May 2016 02:10:32 GMT

Edit the Adaptive job server and the cms watch list and check what condition they have for the watch.

if its a default watch then for Adaptive job server the rule will be

'Current Number of Auditing Events in the Queue'>500

similarly you will have some more rule for CMS.

i think your Auditing is disabled hence the health of the server is red.

Go to Auditing and check if its enabled or disabled.

You can clear of auditing files from auditing folder and restart SIA.

It should clear up the 'Danger' warning in CMS and AJS watch.

Re: Red Health in CMC

Former Member — Wed, 11 May 2016 21:22:56 GMT

Hello

I entered into the audit service and have a new message. Warning: there is no connection to the Auditing Data Store from the CMS

I dont have the boeuser password. Can i change it at database server ? What issues would i have ?

Regards

Hector

Re: Red Health in CMC

Former Member — Thu, 12 May 2016 00:58:05 GMT

There will not be any affect. Change at DB level and also enter the same credentials auditing section in CMC.

Re: Red Health in CMC

Former Member — Thu, 12 May 2016 01:44:28 GMT

As auditing is disabled due to bad userid password the monitoring watch is red.

Once you fix the bad user id and password by resetting the watch will change to green.

One more thing which is important is as auditing was not writng to auditing DB the logs will be present in Auditing folder, so you have 2 option is to wait and get this logs written to the auditin folder by itself which will take time and the monitoring watch will be red till that time else you can remove the logs from the audit folder and then start the SIA and the watch will immediately trun green.

So, it will depend upon your requirement if you want to keep the audit logs for that period of time.

Re: Red Health in CMC

Former Member — Thu, 12 May 2016 15:11:52 GMT

Hello

Where can i find the audit folder ?

Kind Regards

Héctor Santos

Re: Red Health in CMC

Former Member — Thu, 12 May 2016 16:02:20 GMT

On the BO server.

Re: Red Health in CMC

Former Member — Fri, 13 May 2016 01:48:12 GMT

Installed location of BO

<installed location>:\Program Files (x86)\SAP BusinessObjects\SAP BusinessObjects Enterprise XI 4.0\Auditing