Question Re: Error when starting SUM tool in Technology Q&A

Error when starting SUM tool

Former Member — Thu, 16 Jul 2015 07:58:25 GMT

Hi All,

When i am trying to launch SUM through DSUGUI.BAT, i am getting the below error, how do i fix this?

Regards

Mrigank Aditya

Re: Error when starting SUM tool

divyanshu_srivastava3 — Thu, 16 Jul 2015 08:02:03 GMT

Set path environment variable for complete path till exe and launch SUM again.

Regards,

Re: Error when starting SUM tool

Former Member — Thu, 16 Jul 2015 08:15:05 GMT

Hi Divyanshu,

I am trying the same, can you help me with the path to be set in environment variable, if the path is D:/usr/sap/sid/sys/exe/uc/ntamd64 for sapcontrol.exe what shall i write in the place of environment variables.

Regards

Mrigank Aditya

Re: Error when starting SUM tool

divyanshu_srivastava3 — Thu, 16 Jul 2015 08:42:32 GMT

In general, the environment of SID and tool SUM should have exe PATH set.

If not, you can append the current PATH variable.

Regards,

Re: Error when starting SUM tool

Former Member — Thu, 16 Jul 2015 08:58:25 GMT

Hello Mrigank,

Can you try updating Parameter in default profile and check service/protectedwebmethods = NONE from SDEFAULT.

Restart SAP

Regards

Anand

Re: Error when starting SUM tool

Former Member — Thu, 16 Jul 2015 09:12:58 GMT

Hi Anand,

Done the same, still the same error.

Regards

Mrigank Aditya

Re: Error when starting SUM tool

Former Member — Thu, 16 Jul 2015 09:13:44 GMT

Hi Divyanshu,

Changed the environment variable path, but still getting the same error.

Regards

Mrigank Aditya

Re: Error when starting SUM tool

divyanshu_srivastava3 — Thu, 16 Jul 2015 09:41:14 GMT

Ok, if PATH is correct then do below


1. Set the following in the default profile (DEFAULT.PFL) - service/protectedwebmethods = DEFAULT
2. Restart all sapstartsrv services in the cluster to activate the changes.
3. Restart all Server and Central Services Instances.
4. Resume the update with SUM.
5. When finished, restore DEFAULT.PFL to its initial state.

Regards,

Re: Error when starting SUM tool

divyanshu_srivastava3 — Thu, 16 Jul 2015 09:46:50 GMT

Also share the PATH variable and SUM logs.

Have you tried with latest SUM ?

Refer - 1563660 - sapcontrol, user authorization issues (SUM)

Regards,

Re: Error when starting SUM tool

Former Member — Thu, 16 Jul 2015 10:49:21 GMT

Please find the Path Variable below

D:\usr\sap\SOL\SYS\exe\uc\NTAMD64\;D:\sapdb\clients\SOL\bin;D:\sapdb\clients\SOL\pgm;C:\sapdb\programs\bin

and the SUM logs

Jul 16, 2015 1:03:12 PM [Info ]: All 4 required variables exist in variable handler.

Jul 16, 2015 1:03:12 PM [Info ]: Process ID 90, name sapcontrol has been started.

Jul 16, 2015 1:03:12 PM [Info ]: Command line: D:\usr\sap\SOL\DVEBMGS00\exe\sapcontrol -nr 0 -host SAPBI -user soladm <SecureField> -function GetSystemInstanceList 150

Jul 16, 2015 1:03:12 PM [Info ]: Standard out: D:\usr\sap\SOL\SUM\sdt\tmp\SAPCONTROL_GETSYSTEMINSTANCELIST_0_04.OUT

Jul 16, 2015 1:03:12 PM [Info ]: Process ID 90 has been started.

Jul 16, 2015 1:03:12 PM [Info ]: Waiting for process ID 90, name sapcontrol to finish.

Jul 16, 2015 1:03:12 PM [Info ]: Process ID 90, name sapcontrol has been finished, exit code 0.

Jul 16, 2015 1:03:12 PM [Info ]: Correctly detected instance: 1 on host SAPBI

Jul 16, 2015 1:03:12 PM [Info ]: Correctly detected instance: 2 on host SAPBI

Jul 16, 2015 1:03:12 PM [Info ]: Correctly detected instance: 0 on host SAPBI

Jul 16, 2015 1:03:12 PM [Info ]: Process ID 91, name sapcontrol has been started.

Jul 16, 2015 1:03:12 PM [Info ]: Command line: D:\usr\sap\SOL\DVEBMGS00\exe\sapcontrol -nr 0 -host SAPBI -user soladm <SecureField> -function ParameterValue DIR_PROFILE

Jul 16, 2015 1:03:12 PM [Info ]: Standard out: D:\usr\sap\SOL\SUM\sdt\tmp\SAPCONTROL_PARAMETERVALUE_0_11.OUT

Jul 16, 2015 1:03:12 PM [Info ]: Process ID 91 has been started.

Jul 16, 2015 1:03:12 PM [Info ]: Waiting for process ID 91, name sapcontrol to finish.

Jul 16, 2015 1:03:12 PM [Info ]: Process ID 91, name sapcontrol has been finished, exit code 0.

Jul 16, 2015 1:03:12 PM [Info ]: Process ID 92, name sapcontrol has been started.

Jul 16, 2015 1:03:12 PM [Info ]: Command line: D:\usr\sap\SOL\DVEBMGS00\exe\sapcontrol -nr 0 -host SAPBI -user soladm <SecureField> -function ParameterValue SAPLOCALHOST

Jul 16, 2015 1:03:12 PM [Info ]: Standard out: D:\usr\sap\SOL\SUM\sdt\tmp\SAPCONTROL_PARAMETERVALUE_0_12.OUT

Jul 16, 2015 1:03:12 PM [Info ]: Process ID 92 has been started.

Jul 16, 2015 1:03:12 PM [Info ]: Waiting for process ID 92, name sapcontrol to finish.

Jul 16, 2015 1:03:12 PM [Info ]: Process ID 92, name sapcontrol has been finished, exit code 0.

Jul 16, 2015 1:03:12 PM [Info ]: Process ID 93, name sapcontrol has been started.

Jul 16, 2015 1:03:12 PM [Info ]: Command line: D:\usr\sap\SOL\ASCS01\exe\sapcontrol -nr 1 -host SAPBI -user soladm <SecureField> -function ParameterValue INSTANCE_NAME

Jul 16, 2015 1:03:12 PM [Info ]: Standard out: D:\usr\sap\SOL\SUM\sdt\tmp\SAPCONTROL_PARAMETERVALUE_1_02.OUT

Jul 16, 2015 1:03:12 PM [Info ]: Process ID 93 has been started.

Jul 16, 2015 1:03:12 PM [Info ]: Waiting for process ID 93, name sapcontrol to finish.

Jul 16, 2015 1:03:12 PM [Info ]: Process ID 93, name sapcontrol has been finished, exit code 0.

Jul 16, 2015 1:03:12 PM [Info ]: Process ID 94, name sapcontrol has been started.

Jul 16, 2015 1:03:12 PM [Info ]: Command line: D:\usr\sap\SOL\ASCS01\exe\sapcontrol -nr 1 -host SAPBI -user soladm <SecureField> -function ParameterValue SAPPROFILE

Jul 16, 2015 1:03:12 PM [Info ]: Standard out: D:\usr\sap\SOL\SUM\sdt\tmp\SAPCONTROL_PARAMETERVALUE_1_03.OUT

Jul 16, 2015 1:03:12 PM [Info ]: Process ID 94 has been started.

Jul 16, 2015 1:03:12 PM [Info ]: Waiting for process ID 94, name sapcontrol to finish.

Jul 16, 2015 1:03:12 PM [Info ]: Process ID 94, name sapcontrol has been finished, exit code 0.

Jul 16, 2015 1:03:12 PM [Info ]: Process ID 95, name sapcontrol has been started.

Jul 16, 2015 1:03:12 PM [Info ]: Command line: D:\usr\sap\SOL\ASCS01\exe\sapcontrol -nr 1 -host SAPBI -user soladm <SecureField> -function ParameterValue SAPLOCALHOST

Jul 16, 2015 1:03:12 PM [Info ]: Standard out: D:\usr\sap\SOL\SUM\sdt\tmp\SAPCONTROL_PARAMETERVALUE_1_04.OUT

Jul 16, 2015 1:03:12 PM [Info ]: Process ID 95 has been started.

Jul 16, 2015 1:03:12 PM [Info ]: Waiting for process ID 95, name sapcontrol to finish.

Jul 16, 2015 1:03:12 PM [Info ]: Process ID 95, name sapcontrol has been finished, exit code 0.

Jul 16, 2015 1:03:12 PM [Info ]: Process ID 96, name sapcontrol has been started.

Jul 16, 2015 1:03:12 PM [Info ]: Command line: D:\usr\sap\SOL\ASCS01\exe\sapcontrol -nr 1 -host SAPBI -user soladm <SecureField> -function GetStartProfile

Jul 16, 2015 1:03:12 PM [Info ]: Standard out: D:\usr\sap\SOL\SUM\sdt\tmp\SAPCONTROL_GETSTARTPROFILE_1_01.OUT

Jul 16, 2015 1:03:12 PM [Info ]: Process ID 96 has been started.

Jul 16, 2015 1:03:12 PM [Info ]: Waiting for process ID 96, name sapcontrol to finish.

Jul 16, 2015 1:03:13 PM [Info ]: Process ID 96, name sapcontrol has been finished, exit code 0.

Jul 16, 2015 1:03:13 PM [Info ]: Process ID 97, name sapcontrol has been started.

Jul 16, 2015 1:03:13 PM [Info ]: Command line: sapcontrol -nr 1 -host SAPBI -user soladm <SecureField> -function ParameterValue DIR_INSTANCE

Jul 16, 2015 1:03:13 PM [Info ]: Standard out: D:\usr\sap\SOL\SUM\sdt\tmp\SAPCONTROL_PARAMETERVALUE_1_05.OUT

Jul 16, 2015 1:03:13 PM [Error ]: The following problem has occurred during step execution: com.sap.sdt.tools.sapcontrol.SAPControlException: Sapcontrol client could not perform action get parameter value on instance 1

Could not run OS process sapcontrol for action get parameter value.

Could not start process sapcontrol.

Error while executing process sapcontrol.

java.lang.Exception: Could not start 'sapcontrol -nr 1 -host SAPBI -user soladm SecureField -function ParameterValue DIR_INSTANCE' in path 'D:\usr\sap\SOL\SUM\sdt\tmp'. Details: CreateProcess error=2, The system cannot find the file specified

and SUM is SUM 1.0 SPS13

Regards

Mrigank Aditya

Re: Error when starting SUM tool

divyanshu_srivastava3 — Thu, 16 Jul 2015 11:17:05 GMT

Can you share the value of DIR_INSTANCE and contents of "\usr\sap\SOL\SUM\sdt\tmp" ?


Error while executing process sapcontrol.
java.lang.Exception: Could not start 'sapcontrol -nr 1 -host SAPBI -user soladm SecureField -function ParameterValue DIR_INSTANCE' in path 'D:\usr\sap\SOL\SUM\sdt\tmp'. Details: CreateProcess error=2, The system cannot find the file specified
java.lang.Exception: Could not start 'sapcontrol -nr 1 -host SAPBI -user soladm SecureField -function ParameterValue DIR_INSTANCE' in path 'D:\usr\sap\SOL\SUM\sdt\tmp'. Details: CreateProcess error=2, The system cannot find the file specified

Regards,

Re: Error when starting SUM tool

Former Member — Thu, 16 Jul 2015 11:35:32 GMT

Hi Divyanshu,

DIR_INSTANCE = D:\usr\sap\$(SAPSYSTEMNAME)\$(INSTANCE_NAME)

The Tmp folder has many files, which file shall i share?

Regards

Mrigank Aditya

Re: Error when starting SUM tool

Former Member — Thu, 16 Jul 2015 12:30:15 GMT

Hi Mrigank,

Can you uninstall/delete the SUM directory and retry?

regards,

Suraj

Re: Error when starting SUM tool

former_member186895 — Fri, 17 Jul 2015 08:43:08 GMT

Hello ,

Hope SUM directory is present under /usr/sap/SID/SUM and also runiing with sidadm user.

Thank you

Re: Error when starting SUM tool

Former Member — Mon, 20 Jul 2015 09:01:57 GMT

Hi Suraj and Ramesh,

I uninstalled SUM and reinstalled under usr/sap/sid/sum it worked.

Regards

Mrigank Aditya