Question Re: Error accessing service; Service Ping ERROR: Error when calling SOAP Runtime functions: SRT: Processing error in Internet Communication Framework: ("ICF Error when receiving the response: ICM_HTTP_SSL_ERROR") () in Technology Q&A

Error accessing service; Service Ping ERROR: Error when calling SOAP Runtime functions: SRT: Processing error in Internet Communication Framework: ("ICF Error when receiving the response: ICM_HTTP_SSL_ERROR") ()

Former Member — Thu, 08 Jan 2015 10:16:11 GMT

hi,

We going to Connect SAP Cloud for travel and Expense with SAP and we getting below errors . Kindly help me to solve this issue

Checking connection failed

Ping failed

Error accessing service; Service Ping ERROR: Error when calling SOAP Runtime functions: SRT: Processing error in Internet Communication Framework: ("ICF Error when receiving the response: ICM_HTTP_SSL_ERROR") ()

Regrads

Ajeesh.s

Re: Error accessing service; Service Ping ERROR: Error when calling SOAP Runtime functions: SRT: Processing error in Internet Communication Framework: ("ICF Error when receiving the response: ICM_HTTP_SSL_ERROR") ()

Former Member — Thu, 08 Jan 2015 10:38:30 GMT

Hi Ajeesh,

If you are connect SAP cloud for travel with any sap on-premise system you need to install the full certificate chain from sap cloud for travel tenant into the sap on-premise system.

Regards,

Mithun

Re: Error accessing service; Service Ping ERROR: Error when calling SOAP Runtime functions: SRT: Processing error in Internet Communication Framework: ("ICF Error when receiving the response: ICM_HTTP_SSL_ERROR") ()

Former Member — Thu, 08 Jan 2015 11:00:30 GMT

Hi Mithun,

Thx for your reply, Can you please tell me what all certificates need to be installed.

Currenly we have installed the below ones :

1) CN=GTE CyberTrust Global Root

2) CN=M000000000740152750(Cloud for travel system)

Regards

Ajeesh

Re: Error accessing service; Service Ping ERROR: Error when calling SOAP Runtime functions: SRT: Processing error in Internet Communication Framework: ("ICF Error when receiving the response: ICM_HTTP_SSL_ERROR") ()

Former Member — Thu, 08 Jan 2015 11:38:16 GMT

To analyze your error:

1) run transaction SMICM

2) reset the trace file

3) run the transaction that results in error

4) analyze the trace file and check the error

5) go in tcode S-TRUST and perform the required certificate import

Certificates: you can obtain it by opening the cloud application with the browser and downloading the certificate chain from the certificate details. It seems you already installed the right certificates, maybe you imported them into a wrong PSE node

Re: Error accessing service; Service Ping ERROR: Error when calling SOAP Runtime functions: SRT: Processing error in Internet Communication Framework: ("ICF Error when receiving the response: ICM_HTTP_SSL_ERROR") ()

Former Member — Thu, 08 Jan 2015 11:55:13 GMT

Hi Ajeesh,

Please refer the below discussion for more details for similar requirement and issue.

Regards,

Mithun

Re: Error accessing service; Service Ping ERROR: Error when calling SOAP Runtime functions: SRT: Processing error in Internet Communication Framework: ("ICF Error when receiving the response: ICM_HTTP_SSL_ERROR") ()

chandansb — Thu, 08 Jan 2015 11:59:47 GMT

Hello Ajeesh,

It seems that you are performing the ping test for Outbound from C4C. And the error specifies SSL issue. Certificate from C4C must be added on to the middleware (HCI/PI whichever you are using).

In case if it is HCI, this certificate must be used in the Sender Partner in the artifact which you might have deployed on HCI. Since I am not into PI, I cannot comment in case if the middleware is PI.

You can download the certificate for your C4C from the Outbound Communication Setting of the Communication Arrangement.

Hope this helps.

Regards,

Chandan

Re: Error accessing service; Service Ping ERROR: Error when calling SOAP Runtime functions: SRT: Processing error in Internet Communication Framework: ("ICF Error when receiving the response: ICM_HTTP_SSL_ERROR") ()

Former Member — Fri, 09 Jan 2015 04:36:20 GMT

Hi Chandan,

We are not using any middleware, we have connected the system (CfTE & SAP ERP) by point to point integration.

Below are the steps we have performed

1) Certificates have been uploaded in SAP ERP (2 certificates listed in above post)

2) Certificates have been uploaded in CfTE

3) When we are testing RFC connection from SAP ERP its working fine

4) Testing outbound communication system check from Cloud for travel is giving the error

Thx,

Neha

Re: Error accessing service; Service Ping ERROR: Error when calling SOAP Runtime functions: SRT: Processing error in Internet Communication Framework: ("ICF Error when receiving the response: ICM_HTTP_SSL_ERROR") ()

Former Member — Fri, 09 Jan 2015 04:39:24 GMT

Hi Alessandra ,

We have imported the certificate in :

STRUST ->SSL Client (Anonymous)

Can you tell me the correct folder to import the certificate?

Regards

Ajeesh.s

Re: Error accessing service; Service Ping ERROR: Error when calling SOAP Runtime functions: SRT: Processing error in Internet Communication Framework: ("ICF Error when receiving the response: ICM_HTTP_SSL_ERROR") ()

chandansb — Fri, 09 Jan 2015 04:45:40 GMT

Hello Neha/Ajeesh,

Link shared by Mithun refer to Account 360 SSL certificate installing. You can refer this link since this is also explaining the communication methodology between C4C and On Prem system without any middle ware.

Import all the relavent C4C certificates into STRUST of the On Prem system as mentioned by Alex.

Completing this should resolve the issue.

Regards,

Chandan

Re: Error accessing service; Service Ping ERROR: Error when calling SOAP Runtime functions: SRT: Processing error in Internet Communication Framework: ("ICF Error when receiving the response: ICM_HTTP_SSL_ERROR") ()

Former Member — Fri, 09 Jan 2015 05:00:06 GMT

Hi Chandra,

When we are doing connection test in sm59 its successful with the below test result :

Status HTTP Response 415

Status Text Unsupported Media Type

Duration Test Call 2469 ms

But when we are trying to do the check connection in Cloud for travel & expense we are getting this error

Thx,

Neha

Re: Error accessing service; Service Ping ERROR: Error when calling SOAP Runtime functions: SRT: Processing error in Internet Communication Framework: ("ICF Error when receiving the response: ICM_HTTP_SSL_ERROR") ()

chandansb — Fri, 09 Jan 2015 05:23:36 GMT

Yes Neha. I understand you are facing issue for ping test for outbound from C4C. This should get resolved if the ping test gets authorized in the receiver system. And to do this you have to import C4C certificates into STRUST folder as shown in link forwarded in his post. You will have to import all the certificates mentioned by Mithun.

Complete this and lemme know the result.

Chandan

Re: Error accessing service; Service Ping ERROR: Error when calling SOAP Runtime functions: SRT: Processing error in Internet Communication Framework: ("ICF Error when receiving the response: ICM_HTTP_SSL_ERROR") ()

Former Member — Fri, 09 Jan 2015 07:07:31 GMT

we install the full certificate chain from "sap cloud for travel tenant "into the sap on-premise system and now we getting below error

"ICM_HTTP_SSL_CERT_MISMATCH"

Kindly help us

Regards

Ajeesh.s

Re: Error accessing service; Service Ping ERROR: Error when calling SOAP Runtime functions: SRT: Processing error in Internet Communication Framework: ("ICF Error when receiving the response: ICM_HTTP_SSL_ERROR") ()

Former Member — Fri, 09 Jan 2015 09:50:14 GMT

Hi Ajeesh

please confirm:

1) connection from ERP to C4C are working

2) connection from C4C to ERP are not working with the described error

In this case the problem could reside on your network architecture and layout, or in some other kind of setting.

Eg.

-Is the ERP able to accept ssl connections?

-The C4C is trusting the ERP? (ERP certificate chain imported on the C4C)

-Others...

Re: Error accessing service; Service Ping ERROR: Error when calling SOAP Runtime functions: SRT: Processing error in Internet Communication Framework: ("ICF Error when receiving the response: ICM_HTTP_SSL_ERROR") ()

Former Member — Fri, 09 Jan 2015 10:13:21 GMT

Hi ,

Thx for your reply .

The connection test is working fine in SAP ERP (Tested in SM59). When we are testing the connection in C4C it is throwing error as mentioned above. We tried deploying one certificate in CfTE environment and now the error message we are getting is :"ICM_HTTP_SSL_CERT_MISMATCH".

In the SAP ERP we have successfully imported the SSL certificate

C4C testing is not working (Connection test)

Regards

Ajeesh

Re: Error accessing service; Service Ping ERROR: Error when calling SOAP Runtime functions: SRT: Processing error in Internet Communication Framework: ("ICF Error when receiving the response: ICM_HTTP_SSL_ERROR") ()

chandansb — Fri, 09 Jan 2015 10:20:24 GMT

Hello Ajeesh,

Kindly confirm if you have uploaded the chain of all the 3 certificates shown below:

Regards,

Chandan

Re: Error accessing service; Service Ping ERROR: Error when calling SOAP Runtime functions: SRT: Processing error in Internet Communication Framework: ("ICF Error when receiving the response: ICM_HTTP_SSL_ERROR") ()

Former Member — Fri, 09 Jan 2015 10:28:20 GMT

Hi Chandra,

We have deployed the below certificate in SAP ERP from CfTE

Ajeesh

Re: Error accessing service; Service Ping ERROR: Error when calling SOAP Runtime functions: SRT: Processing error in Internet Communication Framework: ("ICF Error when receiving the response: ICM_HTTP_SSL_ERROR") ()

Former Member — Fri, 09 Jan 2015 10:42:09 GMT

Wich certificate are you importing in the cfte environment?

Re: Error accessing service; Service Ping ERROR: Error when calling SOAP Runtime functions: SRT: Processing error in Internet Communication Framework: ("ICF Error when receiving the response: ICM_HTTP_SSL_ERROR") ()

Former Member — Fri, 09 Jan 2015 10:56:35 GMT

Re: Error accessing service; Service Ping ERROR: Error when calling SOAP Runtime functions: SRT: Processing error in Internet Communication Framework: ("ICF Error when receiving the response: ICM_HTTP_SSL_ERROR") ()

Former Member — Fri, 09 Jan 2015 11:04:59 GMT

this error is caused when the ERP server certifcate is not trusted by C4C. This happens when the distinguished name of the certificate does not match the host name of the URL.

For example, the certificate has CN =abc.com - but host name in the communication arrangement is abd.com.

Check your URL hostname in the communication arrangement in C4C.

Re: Error accessing service; Service Ping ERROR: Error when calling SOAP Runtime functions: SRT: Processing error in Internet Communication Framework: ("ICF Error when receiving the response: ICM_HTTP_SSL_ERROR") ()

Former Member — Fri, 09 Jan 2015 11:09:02 GMT

We have maintained public ip address in the host name (Communication Arrangement of CfTE)

As the client do not have host name .