Question Re: CMC Watchlist Documents in Technology Q&A

CMC Watchlist Documents

Former Member — Mon, 02 Jun 2014 15:08:10 GMT

Hi,

Just looking through my monitoring dashboard (BI 4.0 SP5) and noticed overall health was in danger. After a bit of digging I found it was my Crystal Reports Report Application Server that was causing the problem. It had over 5,600 documents and the danger threshold was 20.

My first question is probably a silly one,

What is meant by ReportApplicationServer documents?

How are they created?

If I don't need them, then how do I get rid of them.

As you can probably tell I've only just started looking at this part of the CMC and I'm a bit of a novice.

I've read up quite a bit on the monitoring side but can't find anything about documents.

Any help on this matter would be great.

Thanks

Stuart.

Re: CMC Watchlist Documents

former_member191664 — Mon, 02 Jun 2014 16:52:57 GMT

Hi,

Can you provide your CrystalReports2013ReportApplicationServer Watch Caution and Danger rules? CMC -> Monitoring -> Watchlist -> CrystalReports2013ReportApplicationServer, Detail for us to examine it closely.

I think it is likely that your Danger rule includes default "Metric document_s_", which is "Documents Since Server Startup"? If so, this particular rule would report false alarm while your CrystalReports2013ReportApplicationServer is working fine.

In my BI4.1 SP03 CrystalReports2013ReportApplicationServer Watch Danger rule, I redefine it to include the following to avoid the false alarm.

CrystalReports2013ReportApplicationServer$'Server Running State'==0 || CrystalReports2013ReportApplicationServer$'Server Running State'==5 || CrystalReports2013ReportApplicationServer$'Server Enabled State'==0

With this said, if anyone knows any other metric(s) to be included, I am all open for suggestion and input.

Hope this helps,

Jin-Chong

Re: CMC Watchlist Documents

Former Member — Tue, 03 Jun 2014 08:54:09 GMT

Thanks for the help Jin-Chong

I've attached screen shots of my watch details as requested. The documents have gone down to 37 now but this is still over my threashold

Re: CMC Watchlist Documents

Former Member — Tue, 03 Jun 2014 08:55:44 GMT

Re: CMC Watchlist Documents

Former Member — Tue, 03 Jun 2014 08:56:04 GMT

Re: CMC Watchlist Documents

former_member191664 — Tue, 03 Jun 2014 16:59:25 GMT

Hi,

The Danger rule includes default "Metric document_s_", which is "Documents Since Server Startup" according to your screen shut.

You might consult with SAP BO support for confirmation if you can increase the "Metric document_s_" to a higher reasonable number or to rewrite the caution and danger rules as I did.

Hope this helps,

Jin-Chong