Question Re: Problem while opening the JNLP file in Technology Q&A

Problem while opening the JNLP file

Bhargavakrishna — Thu, 15 Aug 2013 11:33:36 GMT

Hi All,

im unable to open the ESR and ID because the JNLP file is not opening.

Usually it will occur because of JAVA issue. i have already updated the java version. but still facing the same issue.

im keep on getting the below screen even i click run. please help me.

Regards

Bhargava krishna

Re: Problem while opening the JNLP file

Former Member — Thu, 15 Aug 2013 12:29:14 GMT

Hi Bhargava,

Enterprise Services Builder and Integration Builder run on top of Java™ 2 Standard Edition 6.0 (J2SE 6.0) which includes Java™ Webstart. Do you have this Java version installed?

Best Regards

Harald

Re: Problem while opening the JNLP file

marksmyth — Thu, 15 Aug 2013 13:35:34 GMT

Hello Bhragava,

Check this wiki - Troubleshooting PI ESR and Integration Builder Logon Issues. Try deleting the Java caches.

Also let us know the exact Java version you are using and also your PI version.

Regards

Mark

Re: Problem while opening the JNLP file

Bhargavakrishna — Fri, 16 Aug 2013 15:30:11 GMT

Hi Mark,

thanks for the reply.

we are on 7.3 dual stack and i installed both java 6 and 7 on my computer.

I referred the link that you have posted and tried all but still it is showing the same issue.

i installed JRE 6 and web start application as well.

Please help me.

Regards

Bhargava krishna

Re: Problem while opening the JNLP file

marksmyth — Fri, 16 Aug 2013 16:47:33 GMT

Hi Bhargava,

As you have two Java versions installed, there will be two Java consoles. Disable the java 7 version in both consoles and enable the java 6 version in both also. See note 1614742 Using Java Web Start with different PI releases. Then try if that allows you to logon.

Regards

Mark

Re: Problem while opening the JNLP file

Bhargavakrishna — Fri, 16 Aug 2013 16:54:34 GMT

Hi Mark,

i disabled it and tried, it's not working. that note is not opening, im getting website UN-available

response.

i enabled the java versions and cleared the cache as mentioned in the above links.

Regards

Bhargava krishna

Re: Problem while opening the JNLP file

marksmyth — Fri, 16 Aug 2013 17:04:04 GMT

Hi Bhargava,

I have edited the note link. I think you should be able to access it now. As I understand it, there should be another Java console which may have the 1.7 version enabled.

Anyhow, there are several problems with this Java version 1.7.0_25. I would recommend that you uninstall this completely as this is probably preventing you from accessing the Integration Builder.

Regards

Mark

Re: Problem while opening the JNLP file

Bhargavakrishna — Fri, 16 Aug 2013 17:11:40 GMT

Hi Mark,

i tried it from the service market place as well. it is not working.

i'll try it by un-installing the all the java versions and install it.

ill update the status on that..

Regards

Bhargava krishna

Re: Problem while opening the JNLP file

former_member189440 — Fri, 23 Aug 2013 12:56:04 GMT

Hi Bharghav,

Please check the task manager in your system as the java web start will take some time to load the jars in your machine

Please check the below screen. if you find the javaw.exe in your task manager it will work and ur ESR and ID will open but it take some time depends upon your system configuration.

Thanks & Regards

Uday S

Re: Problem while opening the JNLP file

Bhargavakrishna — Fri, 23 Aug 2013 14:16:12 GMT

Hi Uday,

Thanks for the reply.

Actually the problem is with java version. i have updated to java 7 update 25.

It is having some bugs and don't have the web-start application in the installation file.

Java released the version JDK 7 update 40, to fix these issues.

so i just installed this version and ESR and ID are working fine.

Regards

Bhargava krishna