Question Re: Unable to access two SAP portals using same credentials simultaneously in Technology Q&A

Unable to access two SAP portals using same credentials simultaneously

UdayMS — Wed, 12 Dec 2012 15:05:39 GMT

Hi ,

We have two SAP Netweaver Enterprise Portals which the users are accessing using same credentials. We have ECC and CRM systems that can be accessed through SAP GUI from portals. Few users are not able to access ECC in SAP GUI from both portals at a time.

I have tried suggesting the clear cookies and delete temporary internet files and other browser settings to no avail.

The system is on windows viata and IE8. Portal is having SP21 version.

It was previously on SP17 and was recently upgraded to SP21.

Please suggest any solutions.

Thanks,

Uday

Re: Unable to access two SAP portals using same credentials simultaneously

Soumya — Thu, 13 Dec 2012 05:43:00 GMT

Hi Uday,

1> Are both the portals [say A and B] connected to both ECC and CRM systems?

2> What is the error message when the users fail to login to ECC via portal? [Please mention which portal: A or B]

Thanks,

... -.-.

Re: Unable to access two SAP portals using same credentials simultaneously

UdayMS — Thu, 13 Dec 2012 07:18:09 GMT

Hi Sowmya,

Let me elaborate a bit more.

Yes both portals have ECC and CRM systems. The issue is, when user logs into say ECC from SAP GUI from Portal A, it is fine but when trying to do the same from portal B while portal A is still open he gets an error. I mean to say which ever portal say A or B is opened second there the issue occurs.

I have attached the screenshot of error. However it is not a SSO config error. From SSO point of view it is fine.

Regards,

Uday

Re: Unable to access two SAP portals using same credentials simultaneously

Soumya — Thu, 13 Dec 2012 07:25:08 GMT

Hi Uday,

Are the hostname of both the portals same?

... -.-.

Re: Unable to access two SAP portals using same credentials simultaneously

UdayMS — Thu, 13 Dec 2012 07:31:23 GMT

Hi sowmya,

I am not sure. Because the other portal I am not working with. However would there be any impact due the hostname of both portals?

Re: Unable to access two SAP portals using same credentials simultaneously

Soumya — Thu, 13 Dec 2012 07:54:46 GMT

Just check the FQDN of the portals.

The SSO cookie / ticket, usually contains the hostname only and not the portname. So the system accepts the SSO from the first but invalidates the one from second portal.

The following link mentions the reason too but the solution might not be same for you.

http://www.benxstore.com/benx(bD1lbiZjPTAwMQ==)/de/index.do?onInputProcessing(brai_thread)&001_thread_id=1875037%20&001_temp=R3TR%7CFUGR%7CELIN%7C%7CP01

... -.-.

Re: Unable to access two SAP portals using same credentials simultaneously

UdayMS — Thu, 13 Dec 2012 10:45:59 GMT

Yes. But the issue seems to be only for a few users and not a common issue. However we a link where we can access ECC as Web GUI. I am speculating the possiblity where is it possible to access ECC from SAP GUI in one portal and WEB GUI from another.

Would it make a difference?

Re: Unable to access two SAP portals using same credentials simultaneously

Soumya — Thu, 13 Dec 2012 10:57:39 GMT

There are some buttons / functionalities missing in Webgui.

Please check FQDN of both the portals. If it is same hostname, the problem might remain. Better raise a OSS on this. Please share the solution.

By saying "only for a few users and not a common issue" .. are you saying that some users CAN access ECC from both portals simultaneously??

Re: Unable to access two SAP portals using same credentials simultaneously

UdayMS — Thu, 13 Dec 2012 11:50:42 GMT

I have asked for FQDN of the other portal.Will have to check nif both are same.

I will keep you posted.

I got the information fro the user that some people are able to access simultaneously and I was wondering how.

Re: Unable to access two SAP portals using same credentials simultaneously

UdayMS — Thu, 13 Dec 2012 14:44:30 GMT

Hi Sowmya,

I checked the FQDN. The host names in the URL are different.

Re: Unable to access two SAP portals using same credentials simultaneously

Soumya — Fri, 14 Dec 2012 01:58:01 GMT

That might explain why some users can connect to both the portals simultaneously.

I had come across such a similar issue regarding one ECC and two portals. The error was regarding a failed logon from one of them if user is already logged on from another. We had raised a message with SAP and after analysis of logs they had suggested the change in hostname, The reason behind it, as I had stated earlier, in the system details of the logon ticket, only the hostname is mentioned and not the port. In our scenario, both of the portals had same hostname but different port. Their solution worked for us.

Please do not fail to share the reason of the issue and the solution here.

Thanks,

... -.-.

Re: Unable to access two SAP portals using same credentials simultaneously

Former Member — Fri, 14 Dec 2012 18:33:06 GMT

I believe the problem you are facing has to do session management within your browser. You have to keep the sessions separate. In IE, you can achieve this by calling File -> New Session. In other browsers it might not be even possible to have separate sessions and even with IE policies might prohibit it.

Re: Unable to access two SAP portals using same credentials simultaneously

UdayMS — Mon, 17 Dec 2012 12:15:40 GMT

I believe it had to do something with the system settings. After reinstalling the IE on the machine it was fine but the problem seems to be recurring.

Re: Unable to access two SAP portals using same credentials simultaneously

UdayMS — Tue, 18 Dec 2012 06:55:34 GMT

Hi sowmya,

We are in discussion of the issue regarding the same issue. Temporary resolution was that users were rolled back to IE7 where it is working fine. The problem seems to be in Windows vista/IE8.

However you had mentioned regarding the change in hostname of the portals. It would be helpful if you could tell me the hostnames for both you were using before and after.

regards,

Uday

Re: Unable to access two SAP portals using same credentials simultaneously

Soumya — Tue, 18 Dec 2012 08:21:02 GMT

Hi Uday,

In our scenario, the portals were -

A: http://abdcefgh:50000/irj/portal or http://abcdefgh.xyz.com:50000/irj/portal

B: http://abcdefgh:51000/irj/portal or http://abcdefgh.xyz.com:51000/irj/portal

xyz.com being the domain.

Afterwards B was changed to http://pqrstuvw:51000/irj/portal or http://pqrstuvw.xyz.com:51000/irj/portal

You had already said that the FQDN were different for both, then why are you thinking on this line??

Soumya

... -.-.

Re: Unable to access two SAP portals using same credentials simultaneously

UdayMS — Tue, 18 Dec 2012 09:09:13 GMT

Hi Sowmya,

Thanks.

Just to be sure I asked. As I had mentioned, issue seems to be with using IE8 only. We are investigating more and thiking of taking SAP help...

Uday

Re: Unable to access two SAP portals using same credentials simultaneously

Former Member — Fri, 21 Dec 2012 10:29:16 GMT

Hello Uday,

please check the SAPNote: 1462523.

It's easy to implement and easy to check if it helps in your situation. Just add the parameter "-nomerge" to your IE shortcut and try it again.

Best regards,

Norman Schroeder