Question Re: Adaptive Job Server using SMTP Authentication in Technology Q&A

Adaptive Job Server using SMTP Authentication

amrsalem1983 — Mon, 05 Nov 2012 09:07:23 GMT

Hi All,

i've a problem sending Emails from web intelligence schedule report.

when you use none authentication it works fine if the email server within your domain.

but now, we have an Email server out of our domain and it forces us to use SMTP authentication (user name and Password)

all the time the schedule fails

any idea?

Regards

Amr

Re: Adaptive Job Server using SMTP Authentication

Former Member — Mon, 05 Nov 2012 16:14:58 GMT

Hi Amr,

Kindly mention the complete error message and also let us know the prodcut version and patch level.

Regards,

Nakul Mehta

Re: Adaptive Job Server using SMTP Authentication

amrsalem1983 — Tue, 06 Nov 2012 04:28:25 GMT

here is the error message after schedule

login error. [Authentication failed with [Login] authentication protocol. Return code: [SMTP 530 - Authentication required.].]: [CrystalEnterprise.Smtp]

we are on BI4 SP2 Patch 13

Thanks in Advance

Re: Adaptive Job Server using SMTP Authentication

Former Member — Tue, 06 Nov 2012 05:45:26 GMT

Hi Amr,

Thank you for the details.

It seems that your Mail server is requesting authentication but your Job server is not sending a valid username and password.

Make sure you have entered the valid username and password in smtp confguration of Adaptive Job Server.

Also make sure, under SMTP settings, change the 'To' user name to complete e-mail address of the recipient.

Regards,

Nakul Mehta

Re: Adaptive Job Server using SMTP Authentication

amrsalem1983 — Tue, 13 Aug 2013 06:26:56 GMT

used stunnel to bypass port configurations