Question Re: Having trouble adding google docs integration... in Technology Q&A

Having trouble adding google docs integration...

former_member196894 — Tue, 25 Sep 2012 18:48:41 GMT

I've followed the online documentation to integrate google docs with my account, but am having trouble...

When I add the e-mail address to my settings/e-mail - I pop out to the authorization screen, click yes, get several pop-ups as expected, and click through "yes" on each of them.

Streamworks then looks like it "refreshes" with the url of https://streamwork.com/sea/sap - with nothing but a white page displayed.

Nothing further happens.

If I refresh, Streamwork logs in via single sign-on, but when I check the settings/e-mail - my google address is not found. If I wait, the white screen just sits and does nothing.

Any assistance would be appreciated!

Re: Having trouble adding google docs integration...

former_member26693 — Wed, 26 Sep 2012 09:43:50 GMT

Hello Jim,

I will investigate your issue and provide a solution or an update as soon as possible.

Can you tell me what Browser and version you are using?

The following browsers are officially supported by SAP StreamWork:

Internet Explorer 8.x on Windows

Internet Explorer 9.x on Windows

Firefox 4, 5 and all subsequent rapid release versions based on Firefox 5.

Regards,

Patrick Dinneen
Support Engineer

SAP Cloud Support

Re: Having trouble adding google docs integration...

former_member196894 — Wed, 26 Sep 2012 12:47:40 GMT

I'm on IE 8

Specifically 8.0.7601.17514

Should I give it a try with a different browser?

Re: Having trouble adding google docs integration...

former_member196894 — Fri, 05 Oct 2012 18:17:34 GMT

Any update on this issue?

Re: Having trouble adding google docs integration...

former_member26693 — Thu, 11 Oct 2012 10:53:53 GMT

Hi Jim,

I'm still investigating and will update you soon.

Regards,

Patrick.

Re: Having trouble adding google docs integration...

former_member26693 — Mon, 15 Oct 2012 10:41:36 GMT

Hello Jim,

I have tested it on both IE 8 and IE 9 and do not encounter the promblem.

Can you pleast attempt it with another browser if possible? If it still does not work please update me and I will investigate further.

Can you also ask another user, ideally at the same location as you so the same security settings would apply, to try the same and see if they encounter the problem or not.

Regards,

Patrick.

Re: Having trouble adding google docs integration...

former_member196894 — Mon, 15 Oct 2012 13:34:36 GMT

Definately looks to be a problem w/ the browser!

I was able to successfully link accounts using Chrome. I added a google doc to an activity, successfully punched out to edit, etc... all no problems with Chrome.

I returned to IE8 to see if things would now work - since my account was now linked properly.

When in IE8, I can not see the linked document content, and can not punch-out to google docs to edit. (it does pop a new browser session, but asks me to login)

It sounds like it is probably something in my IE8 settings - since you do not have the issues with the same browser.

I work virtually - so there is no other SAP person in my "location" to try this with... since I have no fixed office other than my favorite booth in my local coffee shop!!

I will be upgrading soon to IE9 - and can use Chrome as a work-around when I have to utilize google docs in my activities. So, unless you want to chase this problem down - I'll consider it done!

Thanks for your help.

Regards,