Question Re: How to connect a real device with SUP server in Technology Q&A

How to connect a real device with SUP server

Former Member — Wed, 25 Jul 2012 12:24:07 GMT

I created a test application and deployed it to our SUP server. I would now like to see the application on my real iPad. I assume that I need to install an App from AppStore to establish the connection. I already created an application user in the SCC.

Can anyone help me with the required steps?

Kind Regards,

Rene

Re: How to connect a real device with SUP server

tahir_z — Wed, 25 Jul 2012 21:04:00 GMT

Hi,

You should open the sup server to internet by setting up Relay server.

Step-by-step configuring Relay server

http://scn.sap.com/docs/DOC-15428

Using Sybase relay server hosted service

http://infocenter.sybase.com/help/index.jsp?topic=/com.sybase.infocenter.dc01205.0155/doc/html/ldi1236111118480.html

Regards

Tahir

Re: How to connect a real device with SUP server

Former Member — Wed, 25 Jul 2012 21:11:57 GMT

Thanks Tahir.

Is the Relay Server always needed? I thought it is optional. For the test environment I can connect to the VPN in which the SUP server is located with my iPad. So both SUP server and iPad are in the same intranet.

Re: How to connect a real device with SUP server

tahir_z — Wed, 25 Jul 2012 21:58:17 GMT

You are right its optional. If both are in same network then you should do following steps.

1- Create a user in SCC

2- Download Sybase mobile workflow container

3- In device go settings->Sybase mobile workflow

Server Name : <sup server host>

port : 5001

Farm Id : 0

username : <Scc username>

Activation code : <the activation code you provided>

That will be enough for testing with real device

Regards

Tahir

Re: How to connect a real device with SUP server

Former Member — Mon, 30 Jul 2012 08:16:03 GMT

Thank you Tahir. I tried that already before. But something is not working. I think it is due to http://scn.sap.com/thread/3214681

Re: How to connect a real device with SUP server

Former Member — Fri, 10 Aug 2012 12:46:56 GMT

Hi,

did you already manage to get a connection?

I have a problem which is pretty similar:

We set up the Relay Server (Linux) and put in into our DMZ (port 80 and 443 are open). The SUP Runtime is running and listening on port 5001.

I managed to get a connection to the SUP Runtime using VPN on my iPad to connect directly to the Server without the Relay Server without any problems but it's not working with the Relay Server at all. We don't even get an inomming connection to it. Here are the settings I'm using:

Server Name: <IP of the SUP Runtime>

Server Port: 5001

Farm ID: 0

Username: <the user name we set up in scc>

Activation Code: <the activation code>

Protocol: HTTP

Password: <empty, because of the activation code>

URL Suffix: <public IP of the Relay Server>/srv/iarelayserver/

Are the settings correct or do we need to change anything regarding the Server Name oder URL Suffix?

The Relay Server can be reached via Browser so Port 80 is open and the Relay Server is running.

Best,

Sebastian

Re: How to connect a real device with SUP server

Former Member — Fri, 07 Sep 2012 06:10:14 GMT

I havent managed yet to get a connection. I only work occassionally on that topic. I even didnt managed yet to connect with a simulator.

Unfortunately the help pages of Sybase are mostly useless and the error messages generated by server and IDE are often misleading or entirely wrong.

Re: How to connect a real device with SUP server

Former Member — Fri, 07 Sep 2012 11:11:54 GMT

Hi Tahir,

in your reply you didnt say anything about the password field. My Sybase Mobile Workflow App is always requiring a password. But in SCC I can only set activation code. Where can I set the password?

Thanks

Rene

Re: How to connect a real device with SUP server

Former Member — Fri, 07 Sep 2012 11:16:37 GMT

Actually I just got it working with the app "Sybase Workflow 2.1" on my ipad. But without any Relay Server.

Re: How to connect a real device with SUP server

Former Member — Fri, 07 Sep 2012 13:06:36 GMT

Hi Rene,

Though Relay Server is an optional for as far as the developement is concerned, but later on when the application has to go to the production and when real users are going to use it, then relay server mandatory the reason being SUP will not be accessible with out VPN, and not only that by having a relayserver it adds one more level of security.

Regards,

Srinivas Divakarla

Re: How to connect a real device with SUP server

Former Member — Fri, 07 Sep 2012 13:20:43 GMT

Hi Srinivas,

of course you right for production. But we will use it first for our presentations. If customers want to use SUP we will install and implement it with all the security options on their site

Cheers,

Rene

Re: How to connect a real device with SUP server

rakshit_doshi — Sun, 09 Sep 2012 07:40:32 GMT

You either need a relay server in the DMZ zone and then configure the relay server on the SUP Server or put the SUP Server on public IP and access it

If you are using relay server you have to used ports 80 for normal communication and 443 for secured communication whereas if you are putting the SUP Server on public ip directly no need to configure the ports. 5001 and 2480 will work perfectly fine.

Ask you network admin to do the needful opening the ports in both the directions i.e allow incoming and outgoing traffic.

Thanks,

Re: How to connect a real device with SUP server

Former Member — Mon, 10 Sep 2012 08:09:28 GMT

Thanks Rakshit. But we dont need a relay server for our test purposes (as stated above). And without relay server everything works fine now.

Re: How to connect a real device with SUP server

Former Member — Mon, 10 Sep 2012 08:37:05 GMT

Hi Rene,

just to complete the topic - we managed connecting several devices through our Relay Server (Linux Debian 5 32bit with Apache 2.2.8 and Debian 6 64bit with Apache 2.2.15) in the DMZ. You need to set up the SCC as followed:

Relay Server needs to have 2 network interfaces (one internal, one external)

Quick Configuration in SCC:

Host: internal IP of the Relay Server

Http port: 80

Https port: 443

URL suffix: /srv/iarelayserver/ (with "/" at the end - the tooltip is wrong)

Export the rs.config (Whole Relay Server) and put in in the corresponding directory on the Relay Server

You should now be able to start the Services in the Server Configuration

Now you can add a new User to the SCC (Register Application Connection) with the following settings:

User: testuser (or whatever)

Template: HWC

Severname: the external IP adress of your Relay Server

Port: 5001

FarmID: the farm ID that was automatically generated within the Quick Configuration it should end with mbs.farm (for example testinstallation.mbs.farm)

Application ID: HWC

Security configuration: admin

Activation exp: 72 (or whatever)

Activation code: choose one

And now the configuration on the device:

First: DELETE THE APPLICATION from your device and install it again. Please note the the 2.1 Appication from the Apple App Store won't work with a 2.1.3 Installation. You need to install the correct application. It's easier with an android device (there is just one application and you have some connection logs within the application. It's not possible to connect to different SUP Runtimes with one application - don't ask me why. You won't succeed connecting with a "used" app.

And here are the settings:

Server Name: external IP of your Relay Server

Port: 80

Farm ID: same as defined within the user registration

User Name: for example estuser (als defined in the user registration)

Activation Code: same as defined

URL Prefix: <empty>

Re: How to connect a real device with SUP server

Former Member — Mon, 10 Sep 2012 09:27:55 GMT

Thank you, Sebastian, for your feedback!

Re: How to connect a real device with SUP server

Former Member — Thu, 10 Jan 2013 06:38:04 GMT

Hi,

i have setup the relay server and now i want to configure it with my mobile device to access workflows from out side corporate network .

my setting as follows;

serve name : <my relay server public IP >

port : ?

Farm ID : ?

user name : ?

activation code 123

url prefix : ??

If any one can guide me on this that will be much appreciated.

Thanks

Regards,

Thushara

Re: How to connect a real device with SUP server

Former Member — Thu, 10 Jan 2013 06:38:17 GMT

Hi,

i have setup the relay server and now i want to configure it with my mobile device to access workflows from out side corporate network .

my setting as follows;

serve name : <my relay server public IP >

port : ?

Farm ID : ?

user name : ?

activation code 123

url prefix : ??

If any one can guide me on this that will be much appreciated.

Thanks

Regards,

Thushara

Re: How to connect a real device with SUP server

shivakishore — Thu, 10 Jan 2013 07:01:24 GMT

Hi Thushara,

The below mentioned document will help you in configuring the relayserver in your SCC.

http://scn.sap.com/docs/DOC-23532

regards,

Shivakishore

Re: How to connect a real device with SUP server

Former Member — Thu, 10 Jan 2013 07:19:38 GMT

Hi Shivakishore,

Thanks a lot for your reference .. i have configure relay server with my SCC and now i want to configure it with my mobile device and access over the internet .

that case i want to now the settings to configure with mobile.

i have already configure it with local relay server and able to access workflows with in the local network .. now i want to go over the internet and access workflows .

this is my first project with SUP ..

Regards,

Thushara

Re: How to connect a real device with SUP server

shivakishore — Thu, 10 Jan 2013 08:47:28 GMT

Hi Thushara,

From your mobile application specify the relayserver configurations

servername, farmid, port, url prefix and try connecting to SUP.

Remaining settings will not change.

regards,

Shivakishore