Question Re: Connection Server not getting up. in Technology Q&A

Connection Server not getting up.

Former Member — Fri, 13 Apr 2012 06:18:50 GMT

Hi all,

Recently I installed BO 4.0 Enterprise platform. The installation was success. Where as the SIA.ConnectionServer and SIA.ConnectinoServer32 services are not going up they are in initialization mode. When i click the services to forcibly stop, one pop up saying that Configuration,auditing enable/disable state change rejected;server SIA.ConnectionServer is currently being initialized.

Please help me to get out of this issue. Do we need to do any post installation things. I attached the error image file please find it.

Thanks

Regards

vishnu

Re: Connection Server not getting up.

Former Member — Fri, 13 Apr 2012 06:28:25 GMT

Hi Vishnu,

Could you please log into CMC and check the expiry date details for the license Key. I am suggesting this because a similar issue was seen in another environment and was fixed after applying correct licenses. Please apply screenshots to the post. Also are there any patches applied??

Regards

Re: Connection Server not getting up.

Former Member — Fri, 13 Apr 2012 06:30:04 GMT

Hi Vishu,

The issue due to license key.

Look at this thread, will help you

http://scn.sap.com/thread/2126022

Regards

Chandu

Re: Connection Server not getting up.

Former Member — Fri, 13 Apr 2012 06:47:15 GMT

Hi Arvind,

In cmc the expiry date is fine, where as we have zero total licences.Is that the problem,do i need to have license for users.

The above screenshot is having my license info.

Regards

vishnu

Re: Connection Server not getting up.

Former Member — Fri, 13 Apr 2012 06:49:36 GMT

Thanks Chandra. I have zero total licenses in CMC. I will check out by by giving new license for CMC.

Thanks for reply..

Regards

Vishnu

Re: Connection Server not getting up.

Former Member — Fri, 13 Apr 2012 07:02:30 GMT

I am not sure of the kind of license that is being used by you. If it would have been a CPU license, the processors license count should have been 1. Did you select the key and then take the screenshot. What if you select the licens key. Does the processor count show as 1?

Re: Connection Server not getting up.

Former Member — Fri, 13 Apr 2012 07:21:02 GMT

Arvind,

I selected the key and then i have taken screenshot. I am using 1 year license keys. The key doesn't show any processor license, it is blank. I don't have knowledge on keys. I have used same license for other enterprise BI platform in my org. Does it has problem using same key for other platform.

Regards

vishnu

Re: Connection Server not getting up.

Former Member — Fri, 13 Apr 2012 07:25:42 GMT

It would be best to try and apply any other license key. Try to put a temporary key from SAP and see whether the servers get fixed.

Cheers

Re: Connection Server not getting up.

Former Member — Fri, 13 Apr 2012 08:16:51 GMT

Hi Arvind,

i tried to put the temp license keys. But it is showing again the same thing, total licenses is zero. Do you have any idea on this issue.

Thanks

Regards

vishnu

Re: Connection Server not getting up.

Former Member — Fri, 13 Apr 2012 09:47:31 GMT

Ok but what about the servers. Are you able to stop and start the connection servers now,i.e., post implementing the Temp License Keys.

Also try to recreate the connection server after you stop the connection servers present by default if step 1 does not work.

Cheers

Re: Connection Server not getting up.

Former Member — Tue, 24 Sep 2013 15:05:20 GMT

Hi Vishnu,

I am facing the same issue with none on the Processors and an expiry date for the license key.

Does this mean that the license key is not that of the processor and how had you solved this? Did you request for a permanent license from SAP?? Could you guide

Thanks ,

Nisha

Re: Connection Server not getting up.

Former Member — Tue, 24 Sep 2013 15:20:04 GMT

Install a valid license key to solve this issue

Try to get the temp valid license key. Once it work fine.

Contact your SAP Account manager to have a permanent license

Re: Connection Server not getting up.

Former Member — Wed, 25 Sep 2013 03:00:56 GMT

Well thanks..I have seen a license key info that shows 4 on the processors. Does that mean the IPS pertaining to that license is valid on 4 CPUs?

Re: Connection Server not getting up.

Former Member — Sun, 29 Jun 2014 01:52:42 GMT

To resolve the issue please delete the contents of the Data folder after stopping Web Application Server (tomcat) and SIA.

You may find the Data folder where Sap Business Objects installed under the SAP BusinessObjects XI4.0.

Then restart SIA and Web Application server.

Regards,

Emrah.