Question Re: User decision step agent issue in Technology Q&A

User decision step agent issue

former_member586438 — Wed, 20 Jul 2011 07:57:11 GMT

Hi All

In my WF I get a user profile back from a method that check a ZTABLE for the correct user to receive mail and a user decision work item .

The mail step is working correctly and sending mail to the user (as per the parameter returned from the method)

The problem is that user decision step does not sent a workitem to the correct user .

Any ideas on what the problem might be ?

In the email step I bind to &ADDRESSSTRINGS&.Not sure what the correct binding is for the user decision step?

Many thks

Gerhard

Re: User decision step agent issue

Former Member — Wed, 20 Jul 2011 08:08:59 GMT

Hi,

If you only have the email address you can use that in the send mail step type, choose recipient type U in the mail tab of that step.

Kind regards, Rob Dielemans

Re: User decision step agent issue

former_member586438 — Wed, 20 Jul 2011 08:10:45 GMT

Hi Rob

The email step is working fine

Its the user decision step thats not being allocated to the user

Re: User decision step agent issue

Former Member — Wed, 20 Jul 2011 08:52:22 GMT

Hello,

Look in the definition of the user decision step, there you define which agent receives the workitem.

How is it defined? Who is it going to now? Look in the log (SWI1).

Most common problem is missing out the 'US' in front of a username. That and not setting the task to General Task.

regards

Rick Bakker

hanabi technology

Re: User decision step agent issue

Former Member — Wed, 20 Jul 2011 08:53:51 GMT

And what value is put in the agent assignment?

its the tab decision look for Agents

Kind regards, Rob Dielemans

Re: User decision step agent issue

former_member586438 — Wed, 20 Jul 2011 09:02:39 GMT

Hi Rick

Agent in the step is set as 'Expression' and then the container element that was used as the parameter from the method.

The step is set as 'General task'

The log displays 'no agent defined'

And the part about the missing 'US' ? Is this only done in a user dec step?

Re: User decision step agent issue

Former Member — Wed, 20 Jul 2011 09:19:07 GMT

Hello,

What's the value in the container element?

A username almost always needs to be accompanied by a US. Try it.

regards

Rick Bakker

hanabi technology

Re: User decision step agent issue

Former Member — Wed, 20 Jul 2011 09:22:32 GMT

Expression uses agent values like ddic WFSYST-AGENT

This value is a concatenated value 14 characters in length

Where te first 2 characters are the object type, US, P, S, O etc.

And the other 12 the object id, so your username or the organizational object id etc.

Kind regards, Rob Dielemans

Re: User decision step agent issue

former_member586438 — Wed, 20 Jul 2011 09:29:33 GMT

That exact same container element is working in the email step...?

Re: User decision step agent issue

Former Member — Wed, 20 Jul 2011 09:36:24 GMT

What is the value? Does it contain a US?

Re: User decision step agent issue

Former Member — Wed, 20 Jul 2011 09:38:48 GMT

Type G or U (for the mail step that is)

Re: User decision step agent issue

former_member586438 — Wed, 20 Jul 2011 09:45:28 GMT

debugging quickly to get value

Re: User decision step agent issue

Former Member — Wed, 20 Jul 2011 09:48:03 GMT

Debugging??

Why aren't you using the workflow log?

Kind regards, Rob Dielemans

Re: User decision step agent issue

Former Member — Wed, 20 Jul 2011 09:50:50 GMT

Also what are the values of the agent assignment of the user decision.

Click the step in the workflow builder and then the yellow button in the toolbar.

Kind regards, Rob Dielemans

Re: User decision step agent issue

former_member586438 — Wed, 20 Jul 2011 10:33:57 GMT

Rob

Is set as general task

Where do i see the other values?

Re: User decision step agent issue

former_member586438 — Wed, 20 Jul 2011 10:35:02 GMT

Rob

Would you mind telling me how to find the value in the log

That will in future save me a lot of time

Many thks

Re: User decision step agent issue

Former Member — Wed, 20 Jul 2011 10:44:25 GMT

Click workflow log (use any of the log transactions, swi1, swi2_freq swi6 etc)

click list with technical details, shift+F9

find the step, click on it and tick the tab container.

But if you could just answer my previous question about how you are sending the mail, because if you directly use email address then it is of course impossible to use that as agent assignment for the user decision.

A user decision is ultimately sent to a user id

Kind regards, Rob Dielemans

Re: User decision step agent issue

former_member586438 — Wed, 20 Jul 2011 10:54:18 GMT

Rob

In the email step i'm also user an expression and the parameter with the user profile in

Thanks for assistance with the log ..Will help me a lot

When I check the container in the log the container element is not there (probably to do with the binding as per my earlier question)

Re: User decision step agent issue

Former Member — Wed, 20 Jul 2011 11:01:09 GMT

Hi Gerhard,

you can also test first with a literal.

So you use the data you are expecting explcitly int he workflow step (e.g. USMYUSER)

If this works, then you know that the problem is that somehow your container doesnt have the data and then you can focus on that part to solve your problem.

Kind regards, Rob Dielemans

Re: User decision step agent issue

former_member586438 — Wed, 20 Jul 2011 12:27:55 GMT

Thank you guys

I concatenated 'US' with the container element and this solved the prob

Many thanks again!