Question Re: Agentry Android Client. Scanner button doesn't work. in Technology Q&A

Agentry Android Client. Scanner button doesn't work.

Former Member — Thu, 27 Oct 2016 12:51:42 GMT

Hi All.

We can't use last versions of Agentry Adnroid Client.

Wherever scan button is used the application stops with an error "Unfortunately, SAP Work Manager has stopped".

The only version that work is old Agentry v70.7.4.25

I would like to add more screens by I can't in new version of Forum.

I tested next clients:

- Agentry_70.13.1_Client-Android.apk

- MOB_WM_AND02_1-80000503_6_2.apk

- WORK_MGR_AND00_0-70001821_6_4.apk

they all stops with an error when press Scanner button.

I use phone LG-838, Android 5.0.1

Re: Agentry Android Client. Scanner button doesn't work.

former_member265714 — Fri, 04 Nov 2016 15:03:56 GMT

Hi Konstantin,

First try the latest the patch which should be SMP 3.0 SDK SP13 PL05 . Also test on a newer and different android device . If you open a new ticket , the developers will always ask that you try the latest client .

Let us know if this resolves the issue.

Thanks

Subash Narayan

SAP Support Engineer

Re: Agentry Android Client. Scanner button doesn't work.

Former Member — Thu, 24 Nov 2016 14:47:26 GMT

Hello Subash

I can't use Agentry_70.13.5_Client-Android.apk from SMP 3.0 SDK SP13 PL05.

When I try to connect to our SMP using Agentry Client v70.13.5.82 I get next error

------

Requesting Public Key from Server

Communication error (14)

Connection failed

Ending transmission

------

When I returned to Agentry v70.7.4.25. I worked without problem.

Re: Agentry Android Client. Scanner button doesn't work.

bill_froelich — Mon, 28 Nov 2016 15:05:19 GMT

Communication Error 14 indicates that the client cannot connect to the server. Please verify your url is correct and the DNS name resolves correctly.

Did you make any changes to the client via OpenUI perhaps for additional authentication that are required?

--Bill

Re: Agentry Android Client. Scanner button doesn't work.

Former Member — Tue, 29 Nov 2016 09:11:00 GMT

Thank you for answer Bill.

But it is not possible that Url is incorrect.

I tested it in Web browser:

https://192.168.0.107:8081/FlightBooking

returns

I am here!

line

Agentry Client version v70.7.4.25. works without errors.

I did not do any changes in the Agentry Client.

Re: Agentry Android Client. Scanner button doesn't work.

Former Member — Tue, 29 Nov 2016 12:10:24 GMT

I restarted SMP server and installed last version of Agentry Client from "SAP MOBILE PLATFORM SDK 3.0 SP14".

Now Agentry_70.14.0_Client-Android.apk gives next error:

Agentry Client v70.14.0.37

---

Requesting Public Key from Server

Unexpected disconnection from server (11)

Connection failed

Ending transmission

---

Test Invironment from Eclipse works without errors.

Re: Agentry Android Client. Scanner button doesn't work.

ray_isada — Wed, 30 Nov 2016 22:32:07 GMT

Did you try testing on other Android devices to rule out possible issues with the device itself? It seems strange that the two most recent versions are giving you different issues...

Re: Agentry Android Client. Scanner button doesn't work.

bill_froelich — Fri, 02 Dec 2016 15:00:22 GMT

What version is your SMP3 server running?