Question Re: Auto approval process in workflow in Technology Q&A

Auto approval process in workflow

Former Member — Wed, 28 Jul 2010 13:21:40 GMT

Hi,

We are implementing customized workflow with approval/rejection process

There should be a auto approval process when agent does not complete task within 3 days.

When the approval is done then we are sending emails and performing some actions.

When the auto approval happnes after 3 days we do not want the workflow to terminate but it should end.

Kindly suggest if it is possible.

Thanks & Regards

Rahul

Former Member — Wed, 28 Jul 2010 13:25:42 GMT

Yes you can just complete the workflow using Process control step in the deadline branch.

Thanks

Arghadip

Former Member — Tue, 22 Mar 2011 10:18:46 GMT

Not answered

paul_bakker2 — Wed, 23 Mar 2011 04:59:13 GMT

Rahul,

You can use a 'modeled deadline' to set the original workitem to obsolete after (say) 3 days.

There is a wizard available to help you with this (in ECC 6.0).

Then, on the obsolete outcome branch, you can add a new (background) step that approves

the item automatically. (This is assuming you have an 'approval' method available for the object).

hope this helps

Paul Bakker

Hanabi Technology

Former Member — Wed, 23 Mar 2011 06:59:02 GMT

You can have the workitem logically completed instead of terminting. So think Deadlines is the option over here.

Regards,

Simin.