Question Re: Report Application Server Failure in Technology Q&A

Report Application Server Failure

Former Member — Wed, 24 Feb 2010 20:26:22 GMT

Hello All,

I tried to import crystal reports into a folder in infoview and I got the below error message.

Error message:

Adding Crystal Report "AP Open Items_US.rpt" failed. A server communication error occurred. All servers with kind rptappserver could be down or disabled by the administrator.

I checked CMC and I found out the Report Application Server(RAS) was down. I tried start/restart and force termination. All my efforts to bring it up were in vain.

I checked the properties of RAS and I see a error message in red

This server is considered failed because it has stopped 5 time(s) in 60 minute(s).

System Details:

BOBJ Edge 3.1 on windows server in virtual environment.

I have installed Fixpack 1.1 and 1.2 for server components and client components

Any idea why the RAS is down? Any possible solutions?

Any input is highly appreciated.

Thanks,

Shivkumar

Re: Report Application Server Failure

Former Member — Wed, 24 Feb 2010 20:47:38 GMT

Was it running anytime? Check in the Event Viewer for the error message

Re: Report Application Server Failure

Former Member — Wed, 24 Feb 2010 20:52:14 GMT

Yes it was. Don't know how and when it Stopped.

Can you tell me how to check the event viewer? (I am a beginner)

Thanks,

Shivkumar

Re: Report Application Server Failure

Former Member — Wed, 24 Feb 2010 20:57:17 GMT

Also I have tried cloning the server.

I stopped and disabled the existing RAS and then cloned it and try to bring it up. That didnt work either.

I also tried restarting the BOBJ server.

Also under C:\Program Files\Business Objects\BusinessObjects Enterprise 12.0\serverpids where process id for each server gets created , I don't see any process id for RAS.

Thanks

Re: Report Application Server Failure

Former Member — Wed, 24 Feb 2010 20:58:08 GMT

Did you try to restart it, i mean to say server itself.

Can i know which type of VM you are using. Xen or VM ware?

-Anil

Re: Report Application Server Failure

Former Member — Wed, 24 Feb 2010 21:12:40 GMT

I restarted the Tomcat and SIA. Then I tried restarting the BOX on which BOBJ is installed.

I am using VM Ware

Thanks,

Shivkumar

Re: Report Application Server Failure

Former Member — Wed, 24 Feb 2010 21:22:48 GMT

This is what I see in the event viewer

Server Intelligence Agent: server SVRBOBJ01.ReportApplicationServer stopped unexpectedly.

Re: Report Application Server Failure

former_member136842 — Thu, 25 Feb 2010 09:16:42 GMT

Hi,

did you tried to add another RAS via the CMC ?

Regards

-Seb.

Re: Report Application Server Failure

Former Member — Thu, 25 Feb 2010 13:47:26 GMT

Hi,

Yes !! As I said in my earlier post in this thread...I tried to clone the RAS and bring it up. But it didnt work.

Thanks,