Question Re: Possible production fix errors in Technology Q&A

Possible production fix errors

uskalviskis — Thu, 24 Nov 2016 10:44:08 GMT

Dear all,

recently after solution deployment into productive tenant I'm getting a following error whenever I'm loging in - Production fix not allowed as solution is not yet scoped.

I revalidated that solution is deployed, no errors there
Went to business configuration to check status of Implementation Project - started
Then went to check if BAC is part of project scope and it was checked in
Same to all questions which were valid for the BAC
Saved one more time the project

But even then I'm getting this issue. Does anyone else has experienced it?

And as second part if there is available guide about production fix possible errors, their root causes and what should be verified to resolve them?

Re: Possible production fix errors

anant_acharya — Thu, 24 Nov 2016 12:11:54 GMT

Dear Uldis,

This is a known error message post 1611 upgrade.

This error generally comes if your solution is partially scoped. I mean if you have 2 more more Business Options for a BAC and all the options are not completed scoped then this error message will pop up.

Our developers have already identified this use case and have created a software correction to fix this issue.

Expected deployment date is 4th of December 2016 to all systems.

Regard

Anant

Re: Possible production fix errors

StefanHagen — Thu, 24 Nov 2016 12:16:10 GMT

Hi Uldis,

If the solution is deployed and scoped, the error should not occur.

- Open the implementation project
- Look for the scoping option for your solution
- Check it
- End the wizard and press finish

If you accidently hit save draft, it will look like it is scoped, but it is actually not.

If you do not want to use the Production Bug Fix feature, but just want to get rid of the message, you can remove the Production Bug Fix Workcenter View from your user. This will remove the authorizations to do fixes and thus the error should not appear anymore.

HTH, Stefan

Re: Possible production fix errors

uskalviskis — Thu, 24 Nov 2016 13:29:54 GMT

Hello Anant and Stefan,

thank you for your inputs on the issue.

@Stefan I preformed your mentioned steps, but issues remained. So yes unchecking work centre solved temporary the issue, as you correctly pointed out it solve s the problem until someone will identify some custom logic issue which should be fixed on the fly.

So it looks like in parallel I will need to wait till hotfix to see if issue is fully resolved.

Thanks,
Uldis

Re: Possible production fix errors

uskalviskis — Mon, 05 Dec 2016 11:20:47 GMT

Hello Anant,

Wanted to know if it was pushed through all tenants as hot fix or this fix is comming as per weekly maintenance window for customer tenants?

Regards,
Uldis

Re: Possible production fix errors

sunil1101 — Mon, 05 Dec 2016 13:30:57 GMT

Hi,

This is known bug which has been fixed, and I guess you not getting error message now.

If you have multiple business option then all should be scoped if any of the business option is not scoped then it will treaded as partialy scoped and give error message.

Re: Possible production fix errors

uskalviskis — Mon, 05 Dec 2016 15:42:19 GMT

Hi Sunil,

thanks for confirmation, unfortunately in our tenant issue still occurs even after rescoping the project. Raised an incident with Support team.

Thanks,
Uldis

Re: Possible production fix errors

anant_acharya — Tue, 06 Dec 2016 16:24:11 GMT

Hi Uldis,

Unfortunately in some customer systems correction was not deployed due to some technical glitches. Our concerned team will redeploy the software correction in the next available standard downtime. Please check this issue after this weekend and confirm the same.

Regard

Anant

Re: Possible production fix errors

michael254 — Tue, 10 Dec 2024 12:05:52 GMT

Hello! I am experiencing a dump when saving a document on PM maintenance order on prd-sandbox, what could be the issue?