Question Re: Error message ERR_WIS_30270 SaveDocumentToCorporateMDP in Technology Q&A

Error message ERR_WIS_30270 SaveDocumentToCorporateMDP

Former Member — Wed, 18 Mar 2009 09:41:21 GMT

I could not save a webi document with error message ERR_WIS_30270 SaveDocumentToCorporateMDP What cause this error message? Anybody know what' s the maximum size of document?

Re: Error message ERR_WIS_30270 SaveDocumentToCorporateMDP

Former Member — Thu, 19 Mar 2009 12:42:27 GMT

Hi Nion,

Following solutions might be helpful to resolve the issue.

Solution1:

Allocate more virtual memory to the computer.

Solution2:

Change the default session time out value for the Java Central Management Console and InfoView

Tomcat

ConnectionTimeout

Defines time, in milliseconds, before a request terminates. The default value is

60000 milliseconds. To disable connection timeouts, the connectionTimeout

value should be set to -1.

1. Go to C:\Program Files\Business Objects\Tomcat\conf\

2. Edit server.xml

3. Look for the line that says u201CConnector on port 8080u201D

4. In this section modify connectionTimeout="20000" to

connectionTimeout="-1"

Solution3:

Swap Timeout

This is the amount of time before a user session WebI document would be

removed. In other wards this controls the flushing interval of WebI temporary

files. When you are in the Java Report Panel and you leave it idle for more then

5 minutes (Default), you will notice that you will no longer be able to save your

WebI report into the CMS or your report will take longer to generate. This is

because every 5 minutes the WebI cache is cleared so those temporary files

would have to be regenerated by refreshing the document before you can

actually save the document.

The temporary files can be found in

..\BusinessObjects Enterprise 11.5\Data\ServerName\

ServerName.Web_IntelligenceReportServer\sessions\SessionID\

In order to modify this timeout you need to change the following registry key:

HKEY_LOCAL_MACHINE\SOFTWARE\Business Objects\Suite

11.5\default\WebIntelligence\Server\Admin\SwapTimeOut

I hope this will resolve the issue.

Regards,

Sarbhjeet Kaur

Re: Error message ERR_WIS_30270 SaveDocumentToCorporateMDP

Former Member — Fri, 20 Mar 2009 02:35:13 GMT

For the solution#3,

HKEY_LOCAL_MACHINE\SOFTWARE\Business Objects\Suite 11.5\default\WebIntelligence\Server\Admin\SwapTimeOut <--- What appropriate value should be set in this registry key?????

Many thanks in advance.

Regards,

/Ni-on

Re: Error message ERR_WIS_30270 SaveDocumentToCorporateMDP

Former Member — Tue, 24 Mar 2009 13:38:11 GMT

Hi Nion,

You can give 3600000 value in the registry key.

Regards,

Sarbhjeet Kaur

Re: Error message ERR_WIS_30270 SaveDocumentToCorporateMDP

Former Member — Wed, 08 Apr 2009 18:15:36 GMT

I would assume that the server would need to be restarted in order for the registry setting to take effect? Or do we just need to stop-start some of the BO services?

thanks!

Re: Error message ERR_WIS_30270 SaveDocumentToCorporateMDP

Former Member — Wed, 08 Apr 2009 18:40:30 GMT

Hi,

No need stop and restart any service.

Regards,

Sarbhjeet Kaur