Question Re: VMWARE support for BO XI 3.0 in Technology Q&A

VMWARE support for BO XI 3.0

Former Member — Tue, 23 Sep 2008 11:27:42 GMT

on the web page [https://www.sdn.sap.com/irj/sdn/virtualization] the document [Business Object Statement of Support - VMware ESX Server|https://www.sdn.sap.com/irj/sdn/go/portal/prtroot/docs/library/uuid/e02d08b0-aa4a-2b10-a38f-b76ae2f0de20] says

All versions and configurations of applications and operating systems (kernels included) running under VMware must already be certified and listed in the applicable Product Availability Report (PAR).

But I can't find a PAR referring to BO XI 3.0 and whether it is certified for VMWARE.

Can anybody point me in the right direction of this document?

Re: VMWARE support for BO XI 3.0

fritzfeltus — Tue, 23 Sep 2008 12:21:16 GMT

You can find supported platform documentation here:

http://service.sap.com/bosap-support (Documentation > Supported Platforms)

You will find all supported operating systems in the guide. The quote you mention in your post will also apply to XI 3.0.

Re: VMWARE support for BO XI 3.0

Former Member — Tue, 23 Sep 2008 12:38:26 GMT

I have gone to

https://websmp208.sap-ag.de/bosap-support

then on the menu on the left

> Documentation

> Supported Platforms

> BusinessObjects XI 3.0 / Crystal Reports 2008

then

on the right

> BusinessObjects Enterprise

and selected the document

> BusinessObjects XI 3.0 for Windows - Supported Platforms

but there is no mention of any versions being certified and listed for VMWARE.

Re: VMWARE support for BO XI 3.0

fritzfeltus — Tue, 23 Sep 2008 12:44:25 GMT

The PAR will not mention VMware, that is why we have a [general policy regarding VMware|https://www.sdn.sap.com/irj/sdn/go/portal/prtroot/docs/library/uuid/e02d08b0-aa4a-2b10-a38f-b76ae2f0de20] which you have mentioned in your previous post.

According to this, any operating system mentioned in the PAR can be used with VMware; in adherence with the conditions listed in the document:

- All versions and configurations of applications and operating systems (kernels included) running under VMware must already be certified and listed in the applicable Product Availability Report (PAR).

- The client is responsible for properly configuring their virtual machine and applications for VMware.

- While Business Objects does not insist that clients recreate each issue without VMware before contacting support, we reserve the right to request the client diagnose and troubleshoot specific issues without the VMware "variable". This will only be done where we have reason to believe the issue is directly related to VMware.

- In the event that Business Objects support cannot directly identify the root cause as a Business Objects or VMware issue, support would ask the client to open a support issue with VMware and any other necessary 3rd party vendors to expedite the resolution of the issue. At that point, Business Objects, VMware, and the client can work together toward a quick resolution.

Re: VMWARE support for BO XI 3.0

Former Member — Tue, 23 Sep 2008 12:50:30 GMT

Thanks, I think that makes sense. So, provided my BO is configured as per the PAR then it is supported for VMWARE.

thanks again

Re: VMWARE support for BO XI 3.0

sylvie_marnoni — Tue, 30 Sep 2008 10:19:16 GMT

Do you know if BO XI 3 espacially supports VMWare ESX server *3.5* ?