Question Re: Find a knowledge base article in Technology Q&A

Find a knowledge base article

Former Member — Thu, 21 Aug 2008 09:24:42 GMT

Hi, I'm trying to investigate a timeout issue with crystal report viewer. I'd like to read the knowledge base article that was previously at

http://support.businessobjects.com/library/kbase/articles/c2018701.asp

Can someone tell me if the kb articles have all been migrated to an SAP location and how to track them down please? I've attempted to use the advanced search feature on the SAP notes page with c2018701 as the notes ID, but there is no 'search' button to kick off the query.

Re: Find a knowledge base article

Former Member — Thu, 21 Aug 2008 09:31:00 GMT

Morning Colin,

Right let me see....

are you referring to Crystal Reports Server Infoview? or is it within Crystal Reports?

Regards

Jehanzeb

Re: Find a knowledge base article

Former Member — Thu, 21 Aug 2008 09:37:58 GMT

Its CrystalReportsViewer Jehanzeb, we are accessing the reports through a bespoke ASP.NET portal. I'm more concerned with trying to find out how to navigate through SAPs help interface though as there are many links on the web that point to pages which are not working. Do you know if these articles still exist?

Thanks,

Colin

Re: Find a knowledge base article

Former Member — Thu, 21 Aug 2008 09:53:40 GMT

To be honest I think they forgot to put that particular article because when I searched online it does point to old link and when I use the same article it does not bring anything.

I tried using "timeout" report "viewer" and it brought the results related to Infoviewer.

Usually they have all these articles which point to wrong links under SAP.

I have used number of articles which were pointing to old link under SAP and they work.

I think they forgot to add the article in your case or they have taken it out because they might have ended the support?

Not sure but the best place to ask this would be under "social, coffee area" of this forum list.

Why?

well usually when you post anything there allot of Moderators and SAP people reply to your email, additionally this question might be related as general question which can be best answered there.

You can try it, there is no harm making another post there too.

Here is the link to it

[LINK|;

This might help you.

P.S if you do find out where it is, please post it here too. Just to help others if they are searching.

Many thanks

Regards

Jehanzeb

Re: Find a knowledge base article

Former Member — Thu, 21 Aug 2008 12:57:02 GMT

That's very useful Jehanzeb, thanks. I'll update this thread if I find out anything else.

Colin

Re: Find a knowledge base article

Former Member — Thu, 21 Aug 2008 13:10:57 GMT

Hi Colin

Please visit the following link to see the Note#c2018701

https://websmp230.sap-ag.de/sap(bD1lbiZjPTAwMQ==)/bc/bsp/sno/ui_entry/entry.htm?param=69765F6D6F64653D3030312669765F7361706E6F7465735F6E756D6265723D3132313936343926

If you are not able to view it, here is the content of the Note:

Error: "Maximum processing time or maximum records limit reached."

Symptom

When attempting to view a report in BusinessObjects Enterprise XI or Crystal Reports Server 11, the following error message appears:

"Maximum processing time or maximum records limit reached"

Cause

This error message appears because the Crystal Reports Page Server and Report Application Server (RAS) return a maximum of 20,000 records by default.

Resolution

To resolve this error message for the Page Server:

Go to Start > Programs > BusinessObjects XI > BusinessObjects Enterprise (or Crystal Reports Server) > Central Management Console.

Log into the CMC with an Administrator's account.

Click 'Servers', and then click the 'Crystal Reports Page Server'.

Under the 'Properties' tab, change the option 'Database Records To Read When Previewing Or Refreshing a Report' to 'Unlimited'.

Click 'Update'.

Restart the Crystal Reports Page Server service.

To resolve this error message for the RAS Server:

Go to Start > Programs > BusinessObjects XI > BusinessObjects Enterprise (or Crystal Reports Server) > Central Configuration Manager.

Hope this helps!!!

Regards

Sourashree

Re: Find a knowledge base article

Former Member — Thu, 21 Aug 2008 13:29:45 GMT

Sourashree,

you amaze me every time you post something here in this forum.

I have been looking for it under the exact same link however I couldn't find it.

Maybe I had to open my eyes properly )

Thanks for sharing it though.

Oh and error number is:

1219649 - Error: "Maximum processing time or maximum records limit reached."

Regards

Jehanzeb

Re: Find a knowledge base article

Former Member — Thu, 21 Aug 2008 13:35:50 GMT

Sourashree,

I've been trying to get in there. What do we have to do in order to get a user name and password?

Thanks,

Jason

Re: Find a knowledge base article

Former Member — Thu, 21 Aug 2008 13:42:59 GMT

Hi Jason

You need to get in touch with the Customer the Interaction Centre(CIC) for getting User name and Password.

If you could let us know the country name where you are located, we would be able to provide you the phone number for CIC over there.

Hope this helps!!!

Regards

Sourashree

Re: Find a knowledge base article

Former Member — Thu, 21 Aug 2008 13:53:10 GMT

Sourashree,

I'm in the United States

Jason

Re: Find a knowledge base article

Former Member — Thu, 21 Aug 2008 14:13:33 GMT

Thanks for the content of the note Sourashree, that is very helpful. I'm not able to access the link directly but I'll see if I can get a userid and password. Can I ask how you found it though? Did you search on the error or is there a way to map the kb number to a unique id in SAP? I'd like to be able to find articles in future without having to post in the forum

Re: Find a knowledge base article

Former Member — Thu, 21 Aug 2008 14:13:36 GMT

Hi Jason

For getting the Login Id and Password fro SAP and BusinessObjects Portal you have to contact to our Customer Interaction Center (CIC)

Below are the contact numbers of CIC in Americas:

USA T: +1 800 677 7271 (toll-free) (24 x 7)

T: +1 610 661 7241 (if dialing from outside North America) (24 x 7)

F: +1 610 661 0716

Canada T: +1 888 471 4727 (toll-free) (24 x 7)

T: +1 610 661 7257 (if dialing from outside North America) (24 x 7)

F: +1 610 661 0716

For North America: T: for E-Sourcing customers: +1 866 456 1983

T: for E-Sourcing providers: +1 866 456 1985

Hope it helps!!

Regards

Sourashree

Re: Find a knowledge base article

Former Member — Thu, 21 Aug 2008 14:21:22 GMT

Hi Colin

To search for the notes(KBase articles), you need to logon to the Service Market Place(SMP) -> Go to the Support Portal -> Click on Help & Support .

Here you can search for a particular note number or simply type in the error message and search for all the notes related to the same.

Hope it helps!!!

Regards

Sourashree

Re: Find a knowledge base article

Former Member — Thu, 21 Aug 2008 14:31:14 GMT

Hi Colin,

All the Knowledge Base Articles from Business Objects is migrated to SAP's Service market place.

You need to log in to www. service. sap. com(remove the spaces)

Under SAP Support Portal,you would find a link "SAP Notes Search"

Once you click on the link you would be taken to a page where you need to enter the Knowledge Base Article.

For accessing the Service Market Place you nee to have the Logon Credentials.

Hope this helps,

Shraddha

Re: Find a knowledge base article

Former Member — Thu, 21 Aug 2008 14:50:46 GMT

Nice try,

Apparently I'm a piece of crap, because I only have Crystal Reports and CRS. I'm not worthy of a user name. I guess I get to ride in the back of the bus with the rest of the kids who aren't real SAP customers.

If I have anything to say about it, we never will be either.

Jason

Re: Find a knowledge base article

Former Member — Thu, 21 Aug 2008 15:12:27 GMT

What happened?

Are Business Objects customers not allowed to get a username? I thought they both are working together from now on?

What did they say?

Regards

Jehanzeb

Re: Find a knowledge base article

Former Member — Thu, 21 Aug 2008 15:20:02 GMT

They took me back here: [https://www.sdn.sap.com/irj/sdn/businessobjects-support] and let me know that this is where I belong.

Jason

Re: Find a knowledge base article

Former Member — Thu, 21 Aug 2008 15:25:22 GMT

Well Jason,

you not to worry if you need any help in any case let me know. I have access to that place and I can get you articles whenever you want.

))

Regards

Jehanzeb

Re: Find a knowledge base article

Former Member — Thu, 21 Aug 2008 15:29:36 GMT

Do you have an "S" account?

Re: Find a knowledge base article

Former Member — Thu, 21 Aug 2008 15:30:54 GMT

Yep!

well our company has it. Our company is based all over the world and in America they use SAP. They have users on them and I added myself when I joined the company.

Regards

Jehanzeb