Question Re: Getting Multiple mails - Alert configuration in Technology Q&A

Getting Multiple mails - Alert configuration

Former Member — Fri, 24 Aug 2007 06:28:45 GMT

Hi all

I have Idoc to file scanerio.i had configure alert configuration properly

in alrtcatdef, and created rule definations in RWB as of ADAPTER type.

for testing purpose i restrict the read/write authority of the target folder where the file has to be created.

My alert are working properly.

but i am getting multiple mails with container variable SXMS_TO_ADAPTER_ERRTXT giving message (acess denied )

showing in mail., upto this everything is OK.

when i tried to use supress multiple alert option in RWB alert configuration.

than i am getting 1 mail only, but when i confirm it from Alert Inbox , than again i receive 2-3 mails for the previous error.

in alcatdef i have given 1 in max no of deliv option

regards

AJAY

Re: Getting Multiple mails - Alert configuration

Former Member — Fri, 24 Aug 2007 06:32:01 GMT

hey

goto SLG1,it will show you all the alerts which were triggered

Thanx

Aamir

Re: Getting Multiple mails - Alert configuration

Former Member — Fri, 24 Aug 2007 06:34:21 GMT

Hi !

refer these link for your query about Alert

For email alerts

/people/aravindh.prasanna/blog/2005/12/24/configuring-scenario-specific-e-mail-alerts-in-xi-ccms-part-2

/people/aravindh.prasanna/blog/2006/02/20/configuring-scenario-specific-e-mail-alerts-in-xi-ccms-part-3

/people/sap.user72/blog/2005/01/14/alert-management--improving-monitoring-of-your-landscape

/people/michal.krawczyk2/blog/2005/09/09/xi-alerts--step-by-step

You have to do SMTP Configuration for EMail and SMS.....

http://help.sap.com/saphelp_nw04/helpdata/en/af/73563c1e734f0fe10000000a114084/content.htm

Alerts

/people/michal.krawczyk2/blog/2005/09/09/xi-alerts--troubleshooting-guide

/people/michal.krawczyk2/blog/2005/09/09/xi-alerts--step-by-stepCheck out these:

CCMS ALERTS

/people/sap.user72/blog/2005/11/24/xi-configuring-ccms-monitoring-for-xi-part-i

/people/sap.user72/blog/2005/12/05/xi-grmg-customizing-for-xi-ccms-heartbeat-monitoring-part-ii

/people/aravindh.prasanna/blog/2006/02/20/configuring-scenario-specific-e-mail-alerts-in-xi-ccms-part-3

Alerts

/people/michal.krawczyk2/blog/2005/03/13/alerts-with-variables-from-the-messages-payload-xi--updated

• Auto triggering of alerts

• SCOT

See this link : http://help.sap.com/saphelp_nw70/helpdata/en/da/a3a7408f031414e10000000a1550b0/frameset.htm

heck this weblogs on creating them and troubleshooting:

/people/michal.krawczyk2/blog/2005/09/09/xi-alerts--step-by-step

/people/michal.krawczyk2/blog/2005/09/09/xi-alerts--troubleshooting-guide

/people/michal.krawczyk2/blog/2005/03/13/alerts-with-variables-from-the-messages-payload-xi--updated

https://www.sdn.sap.com/irj/sdn/go/portal/prtroot/docs/library/uuid/9418d690-0201-0010-85bb-e9b2c1af895b

/people/michal.krawczyk2/blog/2005/09/09/xi-alerts--step-by-step

Further reference

http://help.sap.com/saphelp_nw04/helpdata/en/80/942f3ffed33d67e10000000a114084/content.htm

Also suggested go through the blog:Alerts with variables from the messages payload

/people/michal.krawczyk2/blog/2005/03/13/alerts-with-variables-from-the-messages-payload-xi--updated

/people/bhavesh.kantilal/blog/2006/07/25/triggering-xi-alerts-from-a-user-defined-function

/people/ginger.gatling/blog/2005/12/02/innovative-ways-to-use-alerts

/people/matt.kangas/blog/2006/06/27/personalized-alert-delivery

U may proceed in the following ways:

1. Reduce the securit settings of ur browser and enable the cookies

2. Try to SSO enable ur scenario

Have a look here:

SAP Note 840849

The configuration required as per ur patch level

SAP Note 913858

Check out these also :

Thanks !

Abhishek Agrahari

Re: Getting Multiple mails - Alert configuration

Former Member — Fri, 24 Aug 2007 07:07:55 GMT

in SLG1 logs i am getting multiple logs for single adapter error,

these logs has different alert id , visible in mails received also.

but one thing i noticed in SLG1 logs, first alert sub-object text is

Generate Alert processing in Central System.

but for the second or next logs sub-object text is Confirm Alert.

i think some where i had configure mistakenly Alert confirmation opton

Thanks & Regards

Ajay Pant

Re: Getting Multiple mails - Alert configuration

Former Member — Fri, 24 Aug 2007 07:15:12 GMT

Hey

it looks like in addition to actual alert you want to trigger some other alerts are also getting triggered,may be some faulty communication channel(check that in RWB),since ur getting more than one alert i m kinda positive that you have some faulty CC or some other kind of error which is triggering these extra alerts

Thanx

Aamir

Re: Getting Multiple mails - Alert configuration

Former Member — Fri, 24 Aug 2007 07:26:47 GMT

i checked Amir

their are no faulty channels..

but if that would also be the case why in SLG! logs... the confirm mail is coming for th logs after the first log created after an adapter error

Thx

AJAY

Re: Getting Multiple mails - Alert configuration

Former Member — Fri, 24 Aug 2007 08:32:11 GMT

in RWB comm channel monitering my channel is showing this message 3 times for the same file History:

- 2007-08-23 19:59:26 GMT+05:30: Error: Message processing failed: FileNotFoundException: E:\TRAN\XI_NYK\I3030974.txt (Access is denied)

- 2007-08-23 19:59:26 GMT+05:30: Processing started

- 2007-08-23 19:54:25 GMT+05:30: Error: Message processing failed: FileNotFoundException: E:\TRAN\XI_NYK\I3030974.txt (Access is denied)

- 2007-08-23 19:54:25 GMT+05:30: Processing started

- 2007-08-23 19:49:25 GMT+05:30: Error: Message processing failed: FileNotFoundException: E:\TRAN\XI_NYK\I3030974.txt (Access is denied)

may due to XI try to write the file in the target folder (E:\TRAN\XI_NYK\),

So it is generating 3 alerts...

THx

AJAY

Re: Getting Multiple mails - Alert configuration

Former Member — Wed, 29 Aug 2007 08:27:33 GMT

the problem is due the fact that

Adapter Engine tries 3 times with 5 min interval to send a message before declaring it as a failure, so thats why

i am getting 3 mails for the 3 failed attempts

2 ways we can solve this issus :-

1. RWB -> Alert config -> select suppress multiple mails.

2. Through Visual Admin make the IS_Retry parameter as one.1

Thx & Rgs

Ajay Pant