Question Re: Solution Manager in Technology Q&A

Solution Manager

Former Member — Wed, 11 Jul 2007 05:01:44 GMT

Hai Guru's,

Any bady can pls explaing of Solution Manager. What is Solution Manager any attacment pls maill me to "subramanyamksr@yahoo.com"

Regards

Reddy

Re: Solution Manager

Former Member — Wed, 11 Jul 2007 06:06:52 GMT

Dear Reddy,

SAP Solution Manager is SAP's new service and support platform that helps you implement and operate your SAP solution efficiently. Together with the SAP Service Marketplace, SAP Solution Manager represents SAP's strategic service infrastructure that guides our customers through all stages of their SAP solution life cycle. Today, SAP Solution Manager consists of:

Central documentation of system landscapes and core business processes

Implementation tools, key functional implementation aspects such as blueprinting, configuration and testing (formerly delivered in AcceleratedSAP or ValueSAP toolset)

Access to SAP Support Services and Best Practices

Periodic service level reporting and real-time monitoring of system components and business processes

Advanced message handling for fast problem analysis and resolution including the SAP Note Assistant and a direct connection to the SAP Support Back Office.

I would suggest you to kindly visit the following URL :

http://service.sap.com/solutionmanager

Which explains the concept of Solution Manager in great details. There are various sections built in wherein you can access relevant documentation as well as download them.

There is also a FAQ section built which deals with most frequently asked questions and will resolve most of your queries.

Regards

Amit Devale

Re: Solution Manager

Former Member — Thu, 12 Jul 2007 06:57:30 GMT

Hi,

SAP solution manager is a wonderful tool and has lot of good feature like test plan management,service desk, change Request management,Document management

etc.

Visit the following links also in addition to above.

http://www.saphosting.com/partners/Change%20Request%20Management.pdf

http://www.asug.com/client_files/Calendar/Upload/Best%20practices%20in%20project%20management%20-%20Indiana%20ASUG%20June%202005.PPT

http://eiisolutions.net/files/Evolution%20of%20SAP%20Implementation%20Environments%20White%20paper.pdf

http://www.saphosting.com/partners/Service%20Desk.pdf

Please reward points for the same.