Question Re: Error "Cannot load RUC-file" with new rule set in Expert server in Product Lifecycle Management Q&A

Error "Cannot load RUC-file" with new rule set in Expert server

Former Member — Tue, 30 Aug 2016 08:02:25 GMT

Dear all,

I have the following error when executing a new ruleset that I have just added to the server:

Cannot load RUC-file: GHS_ID_V1-3.ruc; Registry en try not found Registry key(s): Registry entry not found Registry key(s): HKLM\Software\TechniData\

I have defined the user exit:

And added the entry in CGSADM for the expert server:

I also checked from the server itself, and the entries look ok:

I have also tried with the full path in the CGSADM parameters (C:\Program Files (x86)\EHS\Expert\Rules\...), but same error.

Any idea?

Thanks in advance!!

Irene

Re: Error "Cannot load RUC-file" with new rule set in Expert server

Former Member — Tue, 30 Aug 2016 11:47:40 GMT

Hi, short comment... both the main ruleset and the subrules are registered in CGSADM (as mentioned in note 1609641)

Re: Error "Cannot load RUC-file" with new rule set in Expert server

Ralph_P — Wed, 31 Aug 2016 08:40:34 GMT

Hi Irene,

Please check again that all needed subrules are present which are needed by GHS_ID. There is a total of 8 subrules needed (check in the Admin Manual, chapter E3).

Ralph

Re: Error "Cannot load RUC-file" with new rule set in Expert server

Former Member — Wed, 31 Aug 2016 11:45:18 GMT

Issue is solved:

there is a mistake in the RegContent 1605 documentation for this ruleset: It mentions that GHS_SUB_PB2009_2_3 should be used. But instead, the ruleset used sub rule GHS_SUB_PB2011_1_7