Question Re: Practice system hours from certification bundle not e... in SAP Learning Q&A

Practice system hours from certification bundle not enabled

Paul_Rabbideau — Wed, 28 Oct 2026 21:12:16 GMT

I purchased the two-attempt certification bundle, which includes 10 hours of practice system access. The exam attempts were provisioned and I've used one, but the practice system hours were never enabled on my account, so I can't reach the practice system at all. I have an open support case that hasn't resolved it. Is there an activation step I'm missing, or a team that handles bundle entitlements? @Margit_Wagner

Thank you.

Regards,

Paul

Re: Practice system hours from certification bundle not e...

Margit_Wagner — Thu, 29 Oct 2026 10:32:27 GMT

Hi @Paul_Rabbideau,
Thank you for reaching out and for raising this concern.
If possible, could you please provide the support ticket ID ? Although I am not a member of the support team, I will gladly contact the responsible colleagues and do my best to help facilitate a resolution.
Thank you in advance for your cooperation. I look forward to hearing from you.
Kind regards
Margit

Re: Practice system hours from certification bundle not e...

Paul_Rabbideau — Thu, 29 Oct 2026 14:10:44 GMT

Hi @Margit_Wagner,

Thank you so much for reaching out and offering to help, I really appreciate it. The SAP Learning support case is 5000436343 (opened October 13, 2026, the day I purchased the certification bundle), and it is still open and In Process. I also raised the issue with SAP Store Support (ticket 1000648734), who escalated it to the SAP Learning Hub Help Center on October 28.

Anything you can do to connect me with the right colleagues would be much appreciated.

Kind regards, Paul

Re: Practice system hours from certification bundle not e...

Margit_Wagner — Fri, 30 Oct 2026 09:31:56 GMT

Hi @Paul_Rabbideau
While I'm not part of the support team that directly handles these requests, I'll do my very best to help and connect with the appropriate teams on your behalf. I've already started reaching out internally and will keep you updated as soon as I receive any information.
Thank you for your understanding.
Kind regards
Margit

Re: Practice system hours from certification bundle not e...

Margit_Wagner — Fri, 30 Oct 2026 12:31:40 GMT

Hi @Paul_Rabbideau
It looks like your ticket is updated.
Can you please checked.
Kind regards
Margit

Re: Practice system hours from certification bundle not e...

Paul_Rabbideau — Fri, 30 Oct 2026 22:46:38 GMT

Thank you, Margit.

My case has been updated and I have been informed that:

"Upon checking, we can confirm that the AIG02 practice system is not included in the practice system access covered by this type of subscription."

Also, "The available systems should be displayed on the SAP Learning practice systems page, where systems included in your subscription should have an enabled Enroll button..."

I was also provided with an excel spreadsheet that itemizes the available systems, which is helpful. But even the available systems do not appear on the above linked practice systems page with an Enroll button. There is no indication on that page what is and what is not available. You have to click into each system to see whether an Enroll button is available.

Thank you for helping me get this addressed and clarified.

Regards,

Paul