Questionmark secure browser crashing

dWrla — Thu, 19 Jun 2025 12:15:26 GMT

Hello everybody,

it seems the Questionmark secure browser has a few problems. When I try to launch it for an actual exam (the sample assessment works), the Windows session fulfills all criteria, I get the following error in the Windows Application Log:

Faulting application name: Questionmark Secure for Windows Desktop.exe, version: 6.1.59.5, time stamp: 0x674071c0
Faulting module name: KERNELBASE.dll, version: 10.0.26100.4343, time stamp: 0x677e8431
Exception code: 0xe0434352
Fault offset: 0x0015f4c4
Faulting process id: 0x14F4
Faulting application start time: 0x1DBE10F02367EAF
Faulting application path: C:\Program Files (x86)\Questionmark\QS\Questionmark Secure for Windows Desktop.exe
Faulting module path: C:\WINDOWS\System32\KERNELBASE.dll
Report Id: 6522047c-df9b-4afc-a912-34aa1e029e6b
Faulting package full name:
Faulting package-relative application ID:

Application: Questionmark Secure for Windows Desktop.exe
Framework Version: v4.0.30319
Description: The process was terminated due to an unhandled exception.
Exception Info: System.Collections.Generic.KeyNotFoundException
at System.Collections.Generic.Dictionary`2[[System.__Canon, mscorlib, Version=4.0.0.0, Culture=neutral, PublicKeyToken=b77a5c561934e089],[System.__Canon, mscorlib, Version=4.0.0.0, Culture=neutral, PublicKeyToken=b77a5c561934e089]].get_Item(System.__Canon)
at QM.QSB4WindowsDesktop.QmsbApplication.<ProcessBlackListCheck>b__43_2(System.String)
at System.Linq.Enumerable+WhereSelectListIterator`2[[System.__Canon, mscorlib, Version=4.0.0.0, Culture=neutral, PublicKeyToken=b77a5c561934e089],[System.__Canon, mscorlib, Version=4.0.0.0, Culture=neutral, PublicKeyToken=b77a5c561934e089]].MoveNext()
at System.Collections.Generic.List`1[[System.__Canon, mscorlib, Version=4.0.0.0, Culture=neutral, PublicKeyToken=b77a5c561934e089]]..ctor(System.Collections.Generic.IEnumerable`1<System.__Canon>)
at System.Linq.Enumerable.ToList[[System.__Canon, mscorlib, Version=4.0.0.0, Culture=neutral, PublicKeyToken=b77a5c561934e089]](System.Collections.Generic.IEnumerable`1<System.__Canon>)
at QM.QSB4WindowsDesktop.QmsbApplication.ProcessBlackListCheck(Boolean, Boolean)
at QM.QSB4WindowsDesktop.App.OnStartup(System.Windows.StartupEventArgs)
at System.Windows.Application.<.ctor>b__1_0(System.Object)
at System.Windows.Threading.ExceptionWrapper.InternalRealCall(System.Delegate, System.Object, Int32)
at System.Windows.Threading.ExceptionWrapper.TryCatchWhen(System.Object, System.Delegate, System.Object, Int32, System.Delegate)
at System.Windows.Threading.DispatcherOperation.InvokeImpl()
at System.Windows.Threading.DispatcherOperation.InvokeInSecurityContext(System.Object)
at MS.Internal.CulturePreservingExecutionContext.CallbackWrapper(System.Object)
at System.Threading.ExecutionContext.RunInternal(System.Threading.ExecutionContext, System.Threading.ContextCallback, System.Object, Boolean)
at System.Threading.ExecutionContext.Run(System.Threading.ExecutionContext, System.Threading.ContextCallback, System.Object, Boolean)
at System.Threading.ExecutionContext.Run(System.Threading.ExecutionContext, System.Threading.ContextCallback, System.Object)
at MS.Internal.CulturePreservingExecutionContext.Run(MS.Internal.CulturePreservingExecutionContext, System.Threading.ContextCallback, System.Object)
at System.Windows.Threading.DispatcherOperation.Invoke()
at System.Windows.Threading.Dispatcher.ProcessQueue()
at System.Windows.Threading.Dispatcher.WndProcHook(IntPtr, Int32, IntPtr, IntPtr, Boolean ByRef)
at MS.Win32.HwndWrapper.WndProc(IntPtr, Int32, IntPtr, IntPtr, Boolean ByRef)
at MS.Win32.HwndSubclass.DispatcherCallbackOperation(System.Object)
at System.Windows.Threading.ExceptionWrapper.InternalRealCall(System.Delegate, System.Object, Int32)
at System.Windows.Threading.ExceptionWrapper.TryCatchWhen(System.Object, System.Delegate, System.Object, Int32, System.Delegate)
at System.Windows.Threading.Dispatcher.LegacyInvokeImpl(System.Windows.Threading.DispatcherPriority, System.TimeSpan, System.Delegate, System.Object, Int32)
at MS.Win32.HwndSubclass.SubclassWndProc(IntPtr, Int32, IntPtr, IntPtr)
at MS.Win32.UnsafeNativeMethods.DispatchMessage(System.Windows.Interop.MSG ByRef)
at System.Windows.Threading.Dispatcher.PushFrameImpl(System.Windows.Threading.DispatcherFrame)
at System.Windows.Threading.Dispatcher.PushFrame(System.Windows.Threading.DispatcherFrame)
at System.Windows.Application.RunDispatcher(System.Object)
at System.Windows.Application.RunInternal(System.Windows.Window)
at System.Windows.Application.Run(System.Windows.Window)
at QM.QSB4WindowsDesktop.App.Main()

I have tried it with local admin accounts, non-admin accounts, and even accounts which are not subjected to security policies, to no avail. I'm running Windows 11 on a current patch level.

Of course, SAP and or examity.com do not allow iPads for SAP exams.

Is there a way SAP or Examity could open a proper support ticket at the publisher Learnosity, and/or supply a test tool with which we can test whether a session on Windows fulfills the requirements?

Regards,

René

Re: Questionmark secure browser crashing

dWrla — Fri, 20 Jun 2025 14:38:24 GMT

I took a workaround - do the exam on a iMac with a recent version of MacOS instead of trying to get it running on Windows.

You need an account with admin rights in order to set a few privacy flags for Zoom, and disable the popup blocked in Safari, but afterwards, you're good to go.

But if somebody from the experts here as a good link to learnosity.com and could get an actual human supporter to have a look at the error message I mentioned in my original post, it would be absolutely great.

Also, maybe we should create a list of security software that will make the QuestionMark Secure browser crash, as I have heard from others that CrowdStrike will just do that.

Re: Questionmark secure browser crashing

Margit_Wagner — Mon, 23 Jun 2025 09:44:43 GMT

Hi @dWrla
Please have a look at SAP Certification support - where you can find more details under What are the technical requirements for taking an exam?
So it looks like there is currently no option to go somewhere and take the exam on a certified PC unless the exam is also offered as a classroom. In this case it is depending on the location of the classroom training. Usually it is part of the standard equipment that PCs and monitors are available. If this is not provided you should be informed via email.
If you need additional assistance, please contact sapcertification@questionmark.com or use the Chat function on the Certification Hub.
Kind regards
Margit

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