Question Re: Credential manager in SAP Learning Q&A

Credential manager

Former Member — Mon, 28 Dec 2015 08:00:46 GMT

Hello,upon successful certification test I have received invitation to log into SAP Credential Manager. However after numerous attempts to retrieve my password/username I have not received any e-mail from the system with username/password reset despite that the Credential Manager statement that "Account Recovery was successful, please check your E-mail". Please help.

Re: Credential manager

Former Member — Tue, 29 Dec 2015 07:47:42 GMT

Hi, iam facing the same problem. Have u solved it?

Re: Credential manager

Former Member — Tue, 29 Dec 2015 09:14:15 GMT

Nope, no answer from anyone. The good news is that I'm not alone with this problem, must be then something to do with the system.

Re: Credential manager

Former Member — Mon, 04 Jan 2016 21:05:33 GMT

Hi Vladimiras,

I had the same problem with the Credential Manager

Called the Support contact available at the bottom of the training.sap.com website for my local region and got a confirmation there is a delay with the accounts being created to Credential Manager portal although the email communication have been sent out

They have taken a request and sending the same to the team that creates such ID's

I suggest you speak to your region contact and raise the concern

Sunil

Re: Credential manager

haraldernst — Tue, 05 Jan 2016 15:13:47 GMT

Hello!

Thank you for your Message. I have just send out an new Account activation for your Credential Manager Account.

Your Account was fresh created and never activated. So trying a Password reset can't work.

In those cases write to credential-manager@sap.com to get your Account activation mail.

Kind Regards,

Harald

Re: Credential manager

Former Member — Fri, 08 Jan 2016 00:10:29 GMT

HI Harald! I hope you are well - I have two certifications with an aging of three years, but i have never received the invitation mail to access Credential Manager,

I sent a email to credential-manager@sap.com, but I only got an automatic reply answer and i still remain without receiving the invitation mail or my password.

Can you please also send a new account activation ?

I really appreciate your help Harald!

kind regards!

Mario

Re: Credential manager

haraldernst — Mon, 11 Jan 2016 12:17:40 GMT

Hello Mario!

here is what I found: C_TSCM62_64 which is retired. Please, check https://training.sap.com/certification 'List of Valid Exams'. Your other Account wasn't created because of a missing e-mail address. As all communication from CM is e-mail based... we couldn't create your Account.

I hope you gmail account is still working as I used this to create your Account. Note this might take 24hrs. If you changed your mail Account write to credential-manager@sap.com.

Kind regards,

Harald

Re: Credential manager

parimipavansai — Mon, 11 Jan 2016 21:15:56 GMT

Hi Herald,

I have tried to send an email too but I received an automatic reply saying this website only handles Password Resets. Even though I emailed about the same, it seems like it does not think so. Please help, if possible.

Thanks,

Pavan.

Re: Credential manager

haraldernst — Tue, 12 Jan 2016 08:37:44 GMT

Hello Pavan,

we received your mail and I hope your problem is solved now.

Kind regards,

Harald

Re: Credential manager

Former Member — Tue, 12 Jan 2016 19:04:30 GMT

Thanks Harald, now i received and email from SAP Credential Manager in my gmail account..thanks!

"Your Account has been changed for the following Certificate:

C_TSCM66_65 Application Associate - Logistics Execution and Warehouse Management with SAP ERP 6.0 EhP5"

But i didnt receive any password for this new User ID... I try to send a request of new password request ( Forget passwrod section ) trought Credential Manager portal, but i dont have answer yet. I think i must wait.

Regarding the another certfication: C_TSCM62_64, which is retired, How i can demostrate to my customers that i have been certified in this course if i don't have the access to credential manager with this certification...Exist some kind of historial for my past certifications

Thanks for your help Harald,

Regards!

Re: Credential manager

parimipavansai — Tue, 12 Jan 2016 19:11:20 GMT

Thanks Herald, I am now able to access.

Re: Credential manager

haraldernst — Wed, 13 Jan 2016 09:02:36 GMT

Hello Mario,

please, check your inbox. It is helpful to send an e-mail to credential-manager@sap.com with your Person ID (former SAP User-Id or S-User). You do receive an Out of Office reply but this inbox will be checked for such occurences.

Kind regards,

Harald

Re: Credential manager

Former Member — Wed, 13 Jan 2016 12:21:23 GMT

Thanks Harald, i received a reset password mail and now i can access to Credential Manager !

Do you know if i can add my past certification C_TSCM62_64 to the list of certificates in Credential manager? Or, maybe, if i can obtain some printable version for this certificate?

I know it's retired, but SAP never sends me a pdf version of my certification or a print and i neeed to prove my customers that i'm associate certified in this course.

Thanks a lot Harald! You are the only person helping out with this issues

kind Regards! Mario

Re: Credential manager

haraldernst — Thu, 14 Jan 2016 07:17:35 GMT

Hello Mario,

fine that your Account is now activated and set.

For a paper certificate of the C_TSCM62_64 you should reach out to SAP Education Argentina.

They might be helpful in this case. Please, list also the certificate ID as that Exam is not added to your actual Person-ID (former SAP User-ID or S-User).

Best regards,

Harald

Re: Credential manager

Former Member — Thu, 14 Jan 2016 07:48:11 GMT

Hi Harald!

I have two certifications.I have received an invitation mail to access Credential Manager, after several attempts to retrieve my password I have not received any e-mail from the system with username/password reset despite that the Credential Manager statement that "Account Recovery was successful, please check your e-mail. I am unable to access my certifications.

I've sent a email to credential-manager@sap.com, but I only got an automatic reply answer and i still remain without receiving the invitation mail or my password.

Following is my user id: s0015655467

I really appreciate your help Harald!

With Regards,

Mahesh C Batta.

Re: Credential manager

haraldernst — Thu, 14 Jan 2016 11:48:02 GMT

Dear Mahesh,

mail was send out.

Kind regards,

Harald

Re: Credential manager

Former Member — Fri, 15 Jan 2016 13:14:52 GMT

Hello Harald,

upon successful certification test I have received invitation to log into SAP Credential Manager. But no matter how often i try i can not log on to sap credential management.

Following my S-User: S0011424697

Thanks for you help in advance

Thomas

Re: Credential manager

haraldernst — Fri, 15 Jan 2016 13:49:25 GMT

Hello Thomas,

Account activation mail is on the way.

Kind regards,

Harald

Re: Credential manager

former_member481184 — Mon, 18 Jan 2016 06:23:29 GMT

Hello,

I have achieved SAP Certification on 18.12.2015, but I have not yet received an e-mail with the login information to Credential Manager. I have received only two messages about the change of my account with certificate information.

I've sent a email to credential-manager@sap.com, but I haven't received any answer.

Following my S-User: S0015395380

I hope you could help me. Tank you.

Egle Norvaisiene

Re: Credential manager

haraldernst — Mon, 18 Jan 2016 12:53:53 GMT

Hello Egle,

I think this is solved as your Account is activated.

Kind regards,

Harald