Question Re: Certification on CS in SAP Learning Q&A https://community.sap.com/t5/sap-learning-q-a/certification-on-cs/qaa-p/9430559#M11339 <HTML><HEAD></HEAD><BODY><P>Hi Sathya,</P><P></P><P>Below here, But Pls check with SAP...</P><P></P><P><STRONG>Classroom Training-PLM301/Business Processes in Customer Service.</STRONG><STRONG> </STRONG></P><UL><LI>Overview of Customer Service</LI><LI>Technical objects<UL><LI>Material serial numbers and equipment</LI><LI>Functional locations, bills of material and warranties</LI></UL></LI><LI>Help desk processing<UL><LI>Creating, processing, and completing service notifications</LI></UL></LI><LI>Planning of technician resources<UL><LI>Creating, processing, completing, and billing for service orders</LI></UL></LI><LI>Processing returns and repairs<UL><LI>Repair order processing and returns delivery, repair processing, delivery, and billing</LI></UL></LI><LI>Service contracts<UL><LI>Content and structure of service contracts</LI><LI>Service processing with contracts</LI></UL></LI><LI>Planned customer service<UL><LI>Task lists, maintenance plans, and scheduling Reports</LI><LI>Service history and information system.</LI></UL></LI></UL><P></P><P><STRONG>Classroom Training-PLM335/Service Processing:</STRONG> </P><UL><LI>Organizational Elements and Master Data</LI><LI>Processing of service notifications</LI><LI>Customizing of notification types</LI><LI>Solution Database</LI><LI>Processing of service orders</LI><LI>Customizing of order types</LI><LI>Scheduling and capacity planning</LI><LI>External services</LI><LI>Materials planning</LI><LI>Printing and communication</LI><LI>Completion confirmation</LI><LI>Resource-related billing</LI><LI>Completion</LI><LI>Returns and repairs processing</LI><LI>Repairs processing (settings in customizing)</LI><LI>Creation of Quotations</LI><LI>Service - assembly processing</LI></UL><P></P><P><STRONG>Classroom Training-PLM310/Maintenance and Service Processing: Preventative:</STRONG></P><UL><LI>Management of Task Lists</LI><LI>Single Cycle Maintenance planning</LI><LI>Maintenance planning with a strategy – time-based</LI><LI>Maintenance planning with a strategy – performance-based</LI><LI>Maintenance planning with cycles of a different dimension</LI><LI>Supplementary processes for preventive maintenance</LI></UL><P>Thanks</P><P>Nayeem</P></BODY></HTML> Tue, 30 Apr 2013 09:23:51 GMT Former Member 2013-04-30T09:23:51Z Certification on CS https://community.sap.com/t5/sap-learning-q-a/certification-on-cs/qaq-p/9430558 <HTML><HEAD></HEAD><BODY><P>Is there any certification available in Customer Service part of Logistic module.&nbsp; If yes what is the Certification Code? </P></BODY></HTML> Tue, 30 Apr 2013 04:48:14 GMT https://community.sap.com/t5/sap-learning-q-a/certification-on-cs/qaq-p/9430558 satyabrata_sahoo3 2013-04-30T04:48:14Z Re: Certification on CS https://community.sap.com/t5/sap-learning-q-a/certification-on-cs/qaa-p/9430559#M11339 <HTML><HEAD></HEAD><BODY><P>Hi Sathya,</P><P></P><P>Below here, But Pls check with SAP...</P><P></P><P><STRONG>Classroom Training-PLM301/Business Processes in Customer Service.</STRONG><STRONG> </STRONG></P><UL><LI>Overview of Customer Service</LI><LI>Technical objects<UL><LI>Material serial numbers and equipment</LI><LI>Functional locations, bills of material and warranties</LI></UL></LI><LI>Help desk processing<UL><LI>Creating, processing, and completing service notifications</LI></UL></LI><LI>Planning of technician resources<UL><LI>Creating, processing, completing, and billing for service orders</LI></UL></LI><LI>Processing returns and repairs<UL><LI>Repair order processing and returns delivery, repair processing, delivery, and billing</LI></UL></LI><LI>Service contracts<UL><LI>Content and structure of service contracts</LI><LI>Service processing with contracts</LI></UL></LI><LI>Planned customer service<UL><LI>Task lists, maintenance plans, and scheduling Reports</LI><LI>Service history and information system.</LI></UL></LI></UL><P></P><P><STRONG>Classroom Training-PLM335/Service Processing:</STRONG> </P><UL><LI>Organizational Elements and Master Data</LI><LI>Processing of service notifications</LI><LI>Customizing of notification types</LI><LI>Solution Database</LI><LI>Processing of service orders</LI><LI>Customizing of order types</LI><LI>Scheduling and capacity planning</LI><LI>External services</LI><LI>Materials planning</LI><LI>Printing and communication</LI><LI>Completion confirmation</LI><LI>Resource-related billing</LI><LI>Completion</LI><LI>Returns and repairs processing</LI><LI>Repairs processing (settings in customizing)</LI><LI>Creation of Quotations</LI><LI>Service - assembly processing</LI></UL><P></P><P><STRONG>Classroom Training-PLM310/Maintenance and Service Processing: Preventative:</STRONG></P><UL><LI>Management of Task Lists</LI><LI>Single Cycle Maintenance planning</LI><LI>Maintenance planning with a strategy – time-based</LI><LI>Maintenance planning with a strategy – performance-based</LI><LI>Maintenance planning with cycles of a different dimension</LI><LI>Supplementary processes for preventive maintenance</LI></UL><P>Thanks</P><P>Nayeem</P></BODY></HTML> Tue, 30 Apr 2013 09:23:51 GMT https://community.sap.com/t5/sap-learning-q-a/certification-on-cs/qaa-p/9430559#M11339 Former Member 2013-04-30T09:23:51Z