https://community.sap.com/t5/human-capital-management-q-a/in-enable-now-when-creating-a-new-recording-the-cursor-shows-in-a-different/qaa-p/13603205#M33332 <P>The user Windows Desktop scaling is probably not set to something that SAP Enable Now expects. Or, if the SAP GUI runs inside Citrix, then it's Citrix applying the custom scaling.</P><P>Check if the SAP Enable Now shows a warning after the user selects the SAP GUI screen when starting the recording.&nbsp;</P> Tue, 13 Feb 2024 06:00:01 GMT Anton_Mavrin1 2024-02-13T06:00:01Z https://community.sap.com/t5/human-capital-management-q-a/in-enable-now-when-creating-a-new-recording-the-cursor-shows-in-a-different/qaq-p/13603185 <P>I have a user who when he does a recording (uses the SAP GUI Signature profile), where he selects the cursor on the SAP screen, it is showing in a different area in the recording. Please see attachment for example. Noone else has advised of this issue and it works fine when I do it on my machine.</P> Tue, 13 Feb 2024 05:36:11 GMT https://community.sap.com/t5/human-capital-management-q-a/in-enable-now-when-creating-a-new-recording-the-cursor-shows-in-a-different/qaq-p/13603185 KLC 2024-02-13T05:36:11Z https://community.sap.com/t5/human-capital-management-q-a/in-enable-now-when-creating-a-new-recording-the-cursor-shows-in-a-different/qaa-p/13603205#M33332 <P>The user Windows Desktop scaling is probably not set to something that SAP Enable Now expects. Or, if the SAP GUI runs inside Citrix, then it's Citrix applying the custom scaling.</P><P>Check if the SAP Enable Now shows a warning after the user selects the SAP GUI screen when starting the recording.&nbsp;</P> Tue, 13 Feb 2024 06:00:01 GMT https://community.sap.com/t5/human-capital-management-q-a/in-enable-now-when-creating-a-new-recording-the-cursor-shows-in-a-different/qaa-p/13603205#M33332 Anton_Mavrin1 2024-02-13T06:00:01Z https://community.sap.com/t5/human-capital-management-q-a/in-enable-now-when-creating-a-new-recording-the-cursor-shows-in-a-different/qaa-p/13603543#M33338 SAP GUI does run inside Citrix. In Cotrix Workspace - Preferences, we both have Best resolution (Recommended) selected. When I do a recording it records as it should. He does not get any error message when starting the recording Tue, 13 Feb 2024 10:34:54 GMT https://community.sap.com/t5/human-capital-management-q-a/in-enable-now-when-creating-a-new-recording-the-cursor-shows-in-a-different/qaa-p/13603543#M33338 KLC 2024-02-13T10:34:54Z https://community.sap.com/t5/human-capital-management-q-a/in-enable-now-when-creating-a-new-recording-the-cursor-shows-in-a-different/qaa-p/13609243#M33452 We did some more testing and if he changes the Monitor Layout in Citrix to DPI 125 instead of 100, it records in the correct position but then has a red line at the top of the recording (even if he waits till the bar shows green he still get a red line at the top) Do you think if we reinstall Producer on his machine this could resolve the issue? Mon, 19 Feb 2024 00:22:48 GMT https://community.sap.com/t5/human-capital-management-q-a/in-enable-now-when-creating-a-new-recording-the-cursor-shows-in-a-different/qaa-p/13609243#M33452 KLC 2024-02-19T00:22:48Z https://community.sap.com/t5/human-capital-management-q-a/in-enable-now-when-creating-a-new-recording-the-cursor-shows-in-a-different/qaa-p/13609252#M33454 This means the application window size defined in the recording settings is too big for the current screen resolution, so the recording bar is included. You may decrease the application window size or increase the screen resolution. Mon, 19 Feb 2024 01:24:25 GMT https://community.sap.com/t5/human-capital-management-q-a/in-enable-now-when-creating-a-new-recording-the-cursor-shows-in-a-different/qaa-p/13609252#M33454 Anton_Mavrin1 2024-02-19T01:24:25Z