https://community.sap.com/t5/human-capital-management-q-a/having-trouble-editing-an-onboarding-email-template/qaa-p/12776251#M28682 <P>Hi Melissa,</P><P>Please check if you are updating only the default language. If yes, please update language it in english or locale used by the onboardee.</P><P>Default language is there but is never triggered... </P><P>Hope this helps you!</P><P>Thx</P> Tue, 12 Sep 2023 14:32:28 GMT analinharesilva 2023-09-12T14:32:28Z https://community.sap.com/t5/human-capital-management-q-a/having-trouble-editing-an-onboarding-email-template/qaq-p/12776249 <P>Hello- I am attempting to edit an active Onboarding Email template, but it seems like my changes aren't being implemented after the edits are made &amp; saved. When I trigger the email after the change, the 'old' version is being sent. I wondered if I might be missing a step in the process? Any help would be greatly appreciated- thank you!<BR /><BR />Steps I'm following: Email Services / Active Templates / Open the template / move to Step 3.</P> <P>Modify the Email Subject, then modify the Email Body Text, Save.</P> <P>Have a test Onboardee trigger this email. (In this case, my email is related to declined to E-Sign.)</P> <P>I also noticed that trying to re-send the email results in the tokens not being replaced with the expected data (this does work as expected in the original email, just seems to be broken in the re-send. Thanks again for any help!</P> Tue, 12 Sep 2023 14:27:29 GMT https://community.sap.com/t5/human-capital-management-q-a/having-trouble-editing-an-onboarding-email-template/qaq-p/12776249 melissa_p 2023-09-12T14:27:29Z https://community.sap.com/t5/human-capital-management-q-a/having-trouble-editing-an-onboarding-email-template/qaa-p/12776250#M28681 <P>Dear Melissa</P><P>the recommendation consists into:</P><UL><LI>create a copy of standard email </LI><LI>deactivate the standard </LI><LI>change the text (email content) in the custom copy and in all languages (default and all).</LI></UL><P>Maybe you changed only in default language and not in the language of the log in ones?</P> Tue, 12 Sep 2023 14:32:21 GMT https://community.sap.com/t5/human-capital-management-q-a/having-trouble-editing-an-onboarding-email-template/qaa-p/12776250#M28681 Angela_Romano 2023-09-12T14:32:21Z https://community.sap.com/t5/human-capital-management-q-a/having-trouble-editing-an-onboarding-email-template/qaa-p/12776251#M28682 <P>Hi Melissa,</P><P>Please check if you are updating only the default language. If yes, please update language it in english or locale used by the onboardee.</P><P>Default language is there but is never triggered... </P><P>Hope this helps you!</P><P>Thx</P> Tue, 12 Sep 2023 14:32:28 GMT https://community.sap.com/t5/human-capital-management-q-a/having-trouble-editing-an-onboarding-email-template/qaa-p/12776251#M28682 analinharesilva 2023-09-12T14:32:28Z https://community.sap.com/t5/human-capital-management-q-a/having-trouble-editing-an-onboarding-email-template/qaa-p/12776252#M28683 <P>I did indeed only change in the default language, I've now applied it to English language and it's working as expected! Thank you both!</P> Tue, 12 Sep 2023 15:12:54 GMT https://community.sap.com/t5/human-capital-management-q-a/having-trouble-editing-an-onboarding-email-template/qaa-p/12776252#M28683 melissa_p 2023-09-12T15:12:54Z https://community.sap.com/t5/human-capital-management-q-a/having-trouble-editing-an-onboarding-email-template/qaa-p/13856386#M37178 how can we add other recipients to the email template? I mean other then the ones that you can select from the dropdown Fri, 06 Sep 2024 04:45:52 GMT https://community.sap.com/t5/human-capital-management-q-a/having-trouble-editing-an-onboarding-email-template/qaa-p/13856386#M37178 melisa_oeztuerk 2024-09-06T04:45:52Z