Question Re: GRC PC 10.0 - CCM job fail issue in Financial Management Q&A

GRC PC 10.0 - CCM job fail issue

Former Member — Wed, 10 May 2017 18:38:54 GMT

Hi Experts,

Whenever a CCM job fails in the system, a notification mail is sent to few users of the system. As shown below.

Firstly, I want to know which users are chosen as recipients of the above email. Is it based on roles assigned to business events? If so, which business event is responsible for this activity.

Secondly, how to change the contents of this email?

Please help me with the above queries. Looking forward for your response.

Many thanks in advance.

Regards,
Abhishek

Re: GRC PC 10.0 - CCM job fail issue

keohanster — Fri, 12 May 2017 14:22:28 GMT

I think you need to dig deeper yourself before posting...We don't know what job failed, or what custom reports you have running to alert people of the failure. Plus, I see nothing here that says 'This is a workflow issue'.

Check background jobs. Check transaction SOST. There's no way to know what's going on without digging.

Good luck,

Sue

Re: GRC PC 10.0 - CCM job fail issue

Former Member — Fri, 12 May 2017 19:14:25 GMT

Thanks, Susan.

My concern is not about why the job failed in the GRC system. But, a notification mail is sent to few users when a continuous control monitoring (CCM) job fails in the system. There are no custom reports developed for this function. I believe it depends on the agent determination rules set up at configuration level. I wanted to know which Business event is responsible for this behavior.

Regards,
Abhishek

Re: GRC PC 10.0 - CCM job fail issue

former_member91276 — Mon, 15 May 2017 07:15:51 GMT

Hi,

Could you check the job log. I am really interested in knowing this.

Regards

Plaban

Re: GRC PC 10.0 - CCM job fail issue

Former Member — Wed, 17 May 2017 07:43:13 GMT

Hi,

Please find the CCM job step log.

Regards,
Abhishek

Re: GRC PC 10.0 - CCM job fail issue

rajeshwari_akkamgari — Fri, 26 May 2017 03:57:02 GMT

Hi Abishek,

You need to check in your system what email alerts you have activated, as its not same in every environment. In general email notification texts are maintianed in SE61

thanks

Rajeshwari

Re: GRC PC 10.0 - CCM job fail issue

Former Member — Thu, 02 Nov 2017 18:38:31 GMT

Did you find a solution for it ?

Re: GRC PC 10.0 - CCM job fail issue

Former Member — Wed, 28 Mar 2018 09:07:45 GMT

We implemented a custom program to set the recipients for this business event.