Question Re: BPC Admin Client not working on a 64 bit windows machine in Financial Management Q&A

BPC Admin Client not working on a 64 bit windows machine

Former Member — Wed, 19 Aug 2015 16:34:07 GMT

Hi All,

The BPC Admin Client software does not load on a users machine running 64 bit windows machine.

The server I believe is a 32 bit software. Would someone have instructions as to where to download the admin client 64 bit version from? I did try the SAP website but have not been successful so far.

Thank You for the help.

Re: BPC Admin Client not working on a 64 bit windows machine

JohnL — Wed, 19 Aug 2015 21:02:44 GMT

Hi Indu We support 64 bit as of SP15 and onwards See this product matrix: https://support.sap.com/content/dam/library/ssp/infopages/pam-essentials/BPC_10_MS.pdf What errors do you get? Thanks

Re: BPC Admin Client not working on a 64 bit windows machine

Former Member — Thu, 20 Aug 2015 15:01:09 GMT

Hi Indu, be sure if server is 32 / 64 bits. Seems to be a Library problem. Re-install correct .Net Framework libraries for VBA. Example version 3.0 4.0, etc, remember MS is bellow and UDO structure, so you need to have the same for all (excel file, Admin BPC 32/64 and EPM 32/64). Check this link and look for inside correct versión and install: http://www.microsoft.com/en-us/download/details.aspx?id=30653

Re: BPC Admin Client not working on a 64 bit windows machine

Former Member — Fri, 21 Aug 2015 17:44:17 GMT

Hi John/Daniel.

Sorry for the delay in the response as my SCN id was having issues.

To answer Johns question the Admin Client on the users machine will not load up. It comes up with no errors.

To answer Daniels'

All OSs
and SQL are 64bit

SQL
server is Server 2012 OS and 2012 SQL

App
servers are Server 2008 R2 and also run a couple SQL components which as also
SQL 2012

Re: BPC Admin Client not working on a 64 bit windows machine

Former Member — Mon, 24 Aug 2015 15:36:15 GMT

Hello Indu, try to read this guide from PAM and based on your requirements let us know if you have a better visión so i can try to help you if you need.

Re: BPC Admin Client not working on a 64 bit windows machine

Former Member — Wed, 26 Aug 2015 16:15:52 GMT

The PAM does suggest that Windows7 32 bit/64 bit is good with BPC. But, what we are seeing is that on he 64 bit machines, BPC admin does not open up at all.

We are on BPC MS 10 SP 13 currently. Do we have to upgrade to 15 or above in order for BPC to work on Windows 64 bit machines.

Thank You,

Indu

Client Component

Details

Operating System

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Windows XP SP3(32-bit)

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Windows Vista (32-bit & 64-bit)

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Windows 7 (32-bit & 64-bit)

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Windows server 2003,2008 and 2008 R2 terminal services, 32 or 64-bit editions

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All Server Operating Systems Listed below (for Citrix)

Re: BPC Admin Client not working on a 64 bit windows machine

Former Member — Thu, 27 Aug 2015 10:06:24 GMT

Hi Indu,

I'm using Windows 7 64 bit with BPC 7.5 and 10.1 and It works good with both versions.

It's your a recent installation? If so maybe something goes wrong during installation and you have to reinstall it from scratch.

Regards

Roberto

Re: BPC Admin Client not working on a 64 bit windows machine

Former Member — Thu, 27 Aug 2015 12:50:33 GMT

Hi Roberto,

What service packs are you using with BPC 10.1? Reinstallation does not help. There are a few machines which have this issue and the only common thing is that they are Windows 64 bit machines.

Thank You,

Indu

Re: BPC Admin Client not working on a 64 bit windows machine

Former Member — Fri, 28 Aug 2015 17:34:53 GMT

Hi Indu, pls do following in x64 Machine: 1.Unistall Just BPC Client in Computer 2.Install .NET 4.0 as previous link 3 Install Visual C++ Redistrubuted Libraries for X64 here: http://www.microsoft.com/es-es/download/details.aspx?id=14632 4. Install BPC Client as usual 5. Run BPC Client and enjoy it Let me know, daniel

Re: BPC Admin Client not working on a 64 bit windows machine

Former Member — Tue, 08 Sep 2015 14:39:27 GMT

Hi Daniel,

Tried it and it did not work. The admin client will not load on the user's machine. Is there a way in the Microsoft version where the Admin Client can be used from the web.

At this time any help will be appreciated.

Thank You,

Indu

Re: BPC Admin Client not working on a 64 bit windows machine

Former Member — Tue, 08 Sep 2015 23:17:21 GMT

Ok, send me 2 pictures: 1.Server Machine: Control Panel -> System --> 2.Client Machine:Control Panel -> System --> 3.AdminClient is an .exe and is not available through web 4.You can access Web Panel for users with http://xx.xx.xx.xx/SAP/BPC/web/ 5.Let me know client MS office version number, indicating 32 or 64 bits regards daniel