Question Re: BPC10 Logon Issue Not to able to open start page in Financial Management Q&A

BPC10 Logon Issue Not to able to open start page

Former Member — Mon, 06 Jul 2015 13:50:09 GMT

Dear Experts,

BPC10 logon issue . I have created a user Id with exact roles and access in BW & BPC.

I am able to logon to other environment but not the required environment

Roles:

BW roles:

1) /poa/bui_flex_client

2) /poa/bui/um_user

BPC :

Task Profile full access
Member profile full access.

I am getting the attached error, i am not able to logon to BPC start page(Required Environment). If I connect with other environment its working fine.

whereas I have copied same user test1 with same roles an profiles, The copied userid is working fine.

Please advise.

Thanks in advance

Regards,

Ajay

Re: BPC10 Logon Issue Not to able to open start page

damovand — Mon, 06 Jul 2015 14:01:51 GMT

Hello,

The screen print is showing that the attempt is being made to load BPC information for the user, it is not necessarily failing until we can see some error. The following are some of the things I suggest checking:

On the server side check SM50 or SM66 if you have multiple servers for any process with the user's ID
On the server side look for any errors either in application lo (SLG1) or system log (SM21). Look for the log messages with matching timestamp and user ID
If this is the first time for either the user to connect or the machine to be used for BPC client then confirm if the user can connect from any other machine
Install Fiddler and get the Fiddler log for when the user tries to connect.

Regards,

Leila

Re: BPC10 Logon Issue Not to able to open start page

Shrikant_Jadhav — Mon, 06 Jul 2015 21:05:22 GMT

Hi Srini,

Also delete all Roles: except

BW roles:

1) /poa/bui_flex_client

2) /poa/bui/um_user

Shrikant

Re: BPC10 Logon Issue Not to able to open start page

Former Member — Mon, 06 Jul 2015 23:47:48 GMT

Hi Srini,

Deleta all the cache in your IE by open internet options, click on settings in browsing settings, click on view file, then delete all the files there.

also make sure you give your self access to that new environment.

Andy

Re: BPC10 Logon Issue Not to able to open start page

former_member196060 — Tue, 07 Jul 2015 00:41:47 GMT

Please execute transaction code /POA/SFCPCONFIG and then click Refresh Server Cache.
Then clear IE cache and reopen IE to try again.

Re: BPC10 Logon Issue Not to able to open start page

damovand — Wed, 08 Jul 2015 22:54:55 GMT

Srini,

Do you have any answers to give to any of the suggestions? It would be very helpful to others if you provide some feedback

Regards,

Leila

Re: BPC10 Logon Issue Not to able to open start page

Former Member — Tue, 04 Aug 2015 17:20:39 GMT

Dear All,

Sorry for the delay to reply.

I have tried all the above suggestions but still facing the same problem.

1) I have copied the same user as test(issue user) to Test1(copied user) whereas its working fine for test1.

2) I am able to login with other environment with the affected user (test) but not able to login the environment which I am looking for to login

3) some times if I try to login some role is automatically created for the affected user(test)

Role name : ZBPC_BUI_TEST.

please suggest .

Regards,

Srinivasan.V

Re: BPC10 Logon Issue Not to able to open start page

gajendra_moond — Wed, 05 Aug 2015 02:51:54 GMT

Hi Srini

Please confirm if your roles are attached to the user IDs from the backend by security team. If that is the case, you need to provide specific access for the given environment to the user ID in question. The role might look fine but that ID need to have access to the environment to be provided by security team.

Re: BPC10 Logon Issue Not to able to open start page

Former Member — Wed, 05 Aug 2015 05:42:00 GMT

Dear Gajendra ,

Thanks for your response, but I have assigned all roles related the ENV

Roles :

Front End:

Teams : ADMIN

Task Profile : FULL TASK

Data Access: FULL MEMBER

Back End:

1) /POA/BUI_FLEX_CLIENT

2) /POA/BUI_UM_USER

Even I have tried giving SAP_ALL access at the back.

Please suggest.

Regards,

Srinivasan.V

Re: BPC10 Logon Issue Not to able to open start page

Former Member — Wed, 05 Aug 2015 05:50:40 GMT

Hi Srini,

Have you tried my suggestion by delete all the temp files?

quote"

Deleta all the cache in your IE by open internet options, click on settings in browsing settings, click on view file, then delete all the files in there. "

Andy

Re: BPC10 Logon Issue Not to able to open start page

damovand — Wed, 05 Aug 2015 14:53:42 GMT

Hello Srini,

You said you tested a number of things including creating a new user Test1 with the same profiles as Test and Test1 is working correctly. Have you done the test for Test1 from the same client machine as the one used for testing Test or a different client machine? Is it possible that something in the environment of the client machine maybe causing this issue?

Regards,

Leila

Re: BPC10 Logon Issue Not to able to open start page

Former Member — Fri, 07 Aug 2015 06:22:27 GMT

Hi Srini,

Could you please try below steps:

IE ==> Tools ==> Options ==> Delete Browsing History

Untick Preserve Favorites website data and Click Delete button

Let me know the outcome.

Thanks,

Renne

Re: BPC10 Logon Issue Not to able to open start page

Former Member — Fri, 07 Aug 2015 14:42:50 GMT

Dear Leila,

Thanks for your inputs,I have tested in same client machine.

Still facing the same problem.

Regards,

Srinivasan.V

Re: BPC10 Logon Issue Not to able to open start page

Former Member — Fri, 07 Aug 2015 14:47:03 GMT

Hi Andy/Renne,

I have deleted the Internet Cookies/Deleted all the cache files in my IE by opening the Internet Options-->settings--> view files (deleted all the temp files) and also deleted the local machine temp files as well but still facing the same issue,

the issue for that specific user is same in all the machine. tried in client machine and my machine still facing the same error.

Kindly advise.

Regards,

Srinivasan.V