topic Re: SMTP Configuration Error in DevOps and System Administration Forum

SMTP Configuration Error

former_member624966 — Thu, 21 May 2020 10:48:19 GMT

Hello Expert,

On my QAS system i have two client (300 and 310), i configured SCOT on client 300 and is working fine there but on client 310 i replicate the same SCOT configuration but when i send a test mail from Client 310 it will returned with error message. attach is the error message. Please i need help on this issue. Thanks smtp-error.png

Regards

Kanayochukwu

Re: SMTP Configuration Error

former_member644293 — Thu, 21 May 2020 11:46:54 GMT

Kanayochukwu Ezeh,

as per status, it is "Waiting for Retry" ...so try running manually or using the job "RSCONN01" if scheduled.

Please send the error code, if this is not the case.

Regards,

Re: SMTP Configuration Error

former_member624966 — Sat, 23 May 2020 09:08:34 GMT

Hello Arunkumar,

Please what do you mean by using the Job "RSCONN01" how please explain to me the procedure. because i have run it manually it still cam back with the same error message.

Regards

Kanayo

Re: SMTP Configuration Error

former_member644293 — Sun, 24 May 2020 04:41:04 GMT

Kanayochukwu Ezeh,

RSCONN01 is the job scheduled to trigger send mail process.

Refer below OSS note (1912890) which refers about scenario of not able to send the mail from different client of the same system as, job scheduling, confg etc., are client dependent.

1912890 - Stuck email messages on SOST - RSCONN01 client dependent

In spite of this, if the issue is not fixed then please check the configurations of 310 client and refer below notes/blogs as well.

855545 - Send jobs in the status 'waiting' – overview

755889 - Messages wait or block the send process

2305255 - E-mails stuck in SOST

855545 - Send jobs in the status 'waiting' – overview

455140 - Configuration of e-mail, fax, paging/SMS via SMTP

https://help.sap.com/saphelp_erp2005/helpdata/en/af/73563c1e734f0fe10000000a114084/content.htm?no_cache=true

https://blogs.sap.com/2012/08/08/sost-error-and-fix/

Some OSS notes are version specific. So check before implementing.

Hope this helps.

Regards,

Re: SMTP Configuration Error

venkateswaran_k — Sun, 24 May 2020 06:48:16 GMT

Hi,

Please check one by one on following points.

1. User ID of the background job which sends emails. say.. BC-BATCH(user). If it was in the lock ?? Check it in SM12... If so releae them.

2. Or Through SE37 - Execute the FUNCTION 'SO_DEQUEUE_UPDATE_LOCKS'.

3. Execute the program in se38 or submit rsconn01 with mode = 'INT' with output = ' ' and return. (Requires ABAP help)

4. Go to the SCOT t-code and double-click on SMTP node. What is the waiting time specified there?

Re: SMTP Configuration Error

former_member624966 — Tue, 26 May 2020 08:22:33 GMT

Hello Venkateswaran,

scot.png waiting-time.png

I have check the Batch job user is not locked, but i have a challenge you said i should go to SCOT t-code and double click on the SMTP node, which i did but couldn't find waiting time there. But i went the send jobs tab that was where i saw job value period as 1 minute. Attached is the screen shot. Thanks for you assistance so fa.

Re: SMTP Configuration Error

venkateswaran_k — Tue, 26 May 2020 08:58:14 GMT

Yes, looking okay to me..

Did you check the point no.3

Execute the program in SE38 or
Submit rsconn01 with mode = 'INT' with output = ' ' and return. (you need abap program help to do it)