topic Re: Create support message Authorisation in DevOps and System Administration Forum

Create support message Authorisation

former_member622718 — Fri, 20 Dec 2019 05:35:34 GMT

hi all,

help -> create support message

i have removed "S_BCOS_BC" authorisation object for creating Create support message, but still i am able to raise ticket even if i remove authorisation object..

how to restrict Create support message ( ticket raise ) for certain user !

thanks advance !

Re: Create support message Authorisation

S_Sriram — Sat, 21 Dec 2019 18:33:03 GMT

Hi Manoj.

You may raise the support ticket to SAP, Pls check the SAP link

https://support.sap.com/content/dam/support/en_us/library/ssp/my-support/help-for-sap-support-applications/concept-users_authorizations_administrators.html

Regards

Re: Create support message Authorisation

alichtenau — Mon, 23 Dec 2019 07:36:06 GMT

Hi Manoj,

please check SAP Note 1660828 and follow the steps to check and (de-)activate authorization of a specific S-User.

Does your user have the active option "report an incident"?

Cheers,
Andreas

Re: Create support message Authorisation

former_member622718 — Wed, 23 Dec 2020 05:07:50 GMT

Hi all,

We want to restrict user to create support message from dev, quality and production system which will be created in Solomon System .

i tried using S_BCOS_BC Authorizatio object but still not working using this !!! All user are able to created support message still. S_BCOS_BC is not working !!!

Thanks,

Manoj

Re: Create support message Authorisation

former_member622718 — Wed, 23 Dec 2020 05:08:19 GMT

Hi all,

We want to restrict user to create support message from dev, quality and production system which will be created in Solomon System .

i tried using S_BCOS_BC Authorizatio object but still not working using this !!! All user are able to created support message still. S_BCOS_BC is not working !!!

Thanks,

Manoj