Question Re: Crystal Reports Viewer cannot print or export in CRM and CX Q&A

Crystal Reports Viewer cannot print or export

NormMazer — Wed, 30 Apr 2025 05:16:46 GMT

I have Crystal Reports in Visual Studio 2019. All of a sudden I cannot print or export a report. I get a selection Dialog box to select which export type and when I click on the button to export, the box disappears and nothing happens. This is within Visual Studio and also on a website that has the compiled application.

Do I need an update to my Crystal Reports or the runtime? It might have happened after a Windows update.

Re: Crystal Reports Viewer cannot print or export

DonWilliams — Thu, 01 May 2025 15:28:37 GMT

CR for VS integrates into VS 2010->2022 so you need to say what CR for VS SP you are using?

You can get the latest SP from here:

https://help.sap.com/docs/SUPPORT_CONTENT/crystalreports/3354091173.html

AND YOU MUST USE THE SAME SP you Developed with on the Server where your app is running, don't mix versions.

And Check the PAM out to see what versions of Windows is supported with which version of CR for VS:

https://www.sap.com/documents/2016/06/f871031e-757c-0010-82c7-eda71af511fa.html

And check this Blog O wrote for upgrading your project to the latest SP:

https://community.sap.com/t5/technology-blogs-by-sap/upgrading-a-visual-studio-2008-gt-2022-net-project-with-the-latest-cr-net/ba-p/13469215

Re: Crystal Reports Viewer cannot print or export

NormMazer — Thu, 01 May 2025 17:12:03 GMT

I am using 13.0.4000.0. What service pack should I download and what runtime should I use.

Re: Crystal Reports Viewer cannot print or export

DonWilliams — Fri, 02 May 2025 11:53:28 GMT

That number is the framework version, it doens't change much, Programs and Features will show the version you are using or search for crpe32 or 64 and properties will tell you also.

Re: Crystal Reports Viewer cannot print or export

NormMazer — Fri, 02 May 2025 17:58:59 GMT

It looks like 10.5.0.0

Re: Crystal Reports Viewer cannot print or export

DonWilliams — Sat, 03 May 2025 04:08:52 GMT

Ah,, that's your problem, that's a very old version. Change them to be version 13 and it should start working...

Re: Crystal Reports Viewer cannot print or export

NormMazer — Wed, 07 May 2025 19:11:28 GMT

I have on the same computer an application in vs 2008 that I believe needs 10.5. Can I upgrade CR for VS 2019 only and leave everything else the same.

Re: Crystal Reports Viewer cannot print or export

NormMazer — Wed, 07 May 2025 19:13:20 GMT

I just installed vs 13.37 for Visual studio, but that did not seem to do anything.

Re: Crystal Reports Viewer cannot print or export

NormMazer — Wed, 07 May 2025 19:14:43 GMT

I did not install an updated run time to 37.

Re: Crystal Reports Viewer cannot print or export

DonWilliams — Wed, 07 May 2025 21:29:11 GMT

No, only one version is able to be installed on the same PC. See my blog on upgrading.